Adamyre Martinez

Managed high-risk situations with professionalism and composure, ensuring safety of all involved parties.

• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Conducted routine and emergency head counts.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
• Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

• Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
• Increased student collaboration by developing group projects and team-building activities.
• Organized field trips to enhance the learning experience, connecting classroom lessons to real-world examples.
• Contributed to ongoing professional development by attending workshops and conferences related to early childhood education trends and research findings.
• Enhanced parent-teacher communication by providing regular updates on student progress and organizing conferences.
• Improved overall classroom management, enforcing consistent rules and consequences for behavior.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.