Detail-oriented and dedicated professional seeking new challenges in a dynamic work environment. Committed to continuous learning and growth, with a proven ability to adapt and thrive in diverse settings. Strong organizational skills facilitate effective multitasking and relationship-building, while adeptness at prioritizing conflicting business and customer needs ensures optimal outcomes. Experienced in fostering collaboration within teams to achieve shared goals and drive success.
Overview
10
10
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
06.2020 - Current
Operated mail processing equipment and manually sorted mail
Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines
Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes
Weighed parcels, calculating costs based on type, total weight and final destination
Maintained records of incoming and outgoing deliveries and packages and completed necessary shipping forms
Demonstrated self-reliance by meeting and exceeding workflow needs
Responsible for company logistics by managing inventory, storage, and transportation
Ensured logistics coordination through the safe and timely pick-up of delivery and international shipments.
Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
Case Manager
The People Concern
12.2019 - 03.2020
Developed appropriate care plans for at-risk individuals and high-risk families
Coordinated support services and optimized communication between healthcare workers and patients
Transitioned clients to different providers based on progress or needs
Utilized facility database systems to update patient records, transmit prescriptions and transfer files
Maintained up-to-date case records with case activity status
Wrote reports, business correspondence and procedure manuals
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Library Page
County Of Los Angeles Public Library
06.2016 - 02.2019
Developed strong understanding of cataloging books and other materials through various methods
Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors
Operated networked and standalone PCs, photocopier, fax machine and scanner
Maintained accurate library records for inventory of periodicals and books
Restocked returned items to correct shelf or storage locations
Ordered and processed various library materials and media.
Enhanced patron experience by efficiently shelving and organizing materials according to library classification systems.
Assisted librarians with collection maintenance, ensuring easy access to relevant resources for patrons.
Education
Associate of Science - Fire Prevention And Safety Technology
El Camino College
Torrance, CA
06.2017
High School Diploma -
Animo South Los Angeles Charter High School
Los Angeles, CA
06.2014
Skills
Distribution Services
Shipping and Receiving
Logistics Management
Problem Solving
Planning & Organizing
Critical Thinking
Microsoft Office
IT troubleshooting
Creativity
Attention to detail
Adaptability
Post Office Operations
Shipment Preparation
Handling and Sorting Mail
Route management
Problem-solving skills
Distribution services
Languages
Spanish
Native or Bilingual
Timeline
Mail Handler
United States Postal Service, USPS
06.2020 - Current
Case Manager
The People Concern
12.2019 - 03.2020
Library Page
County Of Los Angeles Public Library
06.2016 - 02.2019
High School Diploma -
Animo South Los Angeles Charter High School
Associate of Science - Fire Prevention And Safety Technology