Adan Gonzalez
Phoenix,AZ
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
Work History
Enrollment Agent
Staples
01.2023 - Current
- Provide exceptional customer service by greeting and welcoming customers with professionalism
- Utilize product knowledge to present solutions tailored to customer needs, driving sales
- Adaptively complete assignments within the store environment
- Verify customer identity, scan documents, and capture biometric data with precision
- Troubleshoot and perform maintenance on fingerprinting and retail equipment.
Vehicle Repair Lot Attendant
Enterprise Holdings
12.2021 - 09.2022
- Organized vehicles according to repair needs
- Verified and managed vehicle repair documents
- Maintained records of vehicle movements and interactions with vendors
- Communicated effectively with Vehicle Repair Coordinators to address roadblocks and successes.
Remarketing Inventory Coordinator
Enterprise Holdings
02.2020 - 05.2020
- Inspected vehicles for damage and ensured safety compliance
- Maintained detailed inventory reports and logs
- Coordinated vehicle transport and movement
- Updated vehicle status and completed additional administrative tasks as assigned.
Customer Assistance Representative Senior
Enterprise Holdings
06.2018 - 02.2020
- Provided excellent customer service in person and over the phone
- Managed rental processes, including returns, check-ins, and reservations
- Assisted with administrative tasks such as ticket research, billing support, and reports
- Ensured vehicle cleanliness and maintenance, reporting any issues to management.
Education
High School Diploma -
University High School
Tolleson, AZ05.2016
Skills
- Goal-Oriented
- Exceptional communication
- Critical Thinking
- Client Relations
- Document Control
- Clientele Development
Timeline
Enrollment Agent
Staples
01.2023 - Current
Vehicle Repair Lot Attendant
Enterprise Holdings
12.2021 - 09.2022
Remarketing Inventory Coordinator
Enterprise Holdings
02.2020 - 05.2020
Customer Assistance Representative Senior
Enterprise Holdings
06.2018 - 02.2020
High School Diploma -
University High School