Adan Gonzalez
Dunn,NC
Summary
Dynamic and detail-oriented professional with extensive experience as an Apprentice Electrician at South State Poultry. Proven expertise in electrical troubleshooting and diagnostics, enhancing customer satisfaction through effective communication and problem-solving. Skilled in wiring layouts and preventive maintenance, consistently delivering high-quality results under pressure.
Overview
3
3
years of professional experience
Work History
Apprentice Electrician
South State Poultry
08.2024 - Current
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Stored and maintained power tools and equipment for each job.
- Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
Service Technician
South State Poultry
08.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
Customer Service Representative
Lowe’s
01.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Order Fulfillment Associate
Lowe’s
01.2023 - 08.2024
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Education
Midway High School
Newton GroveSkills
- Hand and power tools
- Problem-solving
- Attention to detail
- Customer service
- EMT/PVC conduit
- Troubleshooting skills
- Wiring layouts
- Troubleshooting
- Electrical troubleshooting
- Finish work
- Electrical repair
- Fixtures
- Voltage testing
- Preventive Maintenance
- Diagnostics and troubleshooting
- Emergency generators
- Control systems
- Circuit breaker maintenance
- Critical thinking
- Organization and planning
- Multimeter usage
- Wire stripping
- Equipment maintenance
- Circuit troubleshooting
- Electrical maintenance and repair
- Cable installation techniques
- Power and hand tool operation
Languages
Spanish
Native or Bilingual
Timeline
Apprentice Electrician
South State Poultry
08.2024 - Current
Service Technician
South State Poultry
08.2024 - Current
Customer Service Representative
Lowe’s
01.2023 - 08.2024
Order Fulfillment Associate
Lowe’s
01.2023 - 08.2024
Midway High School
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