ADAN HERNANDEZ
San Jose
Summary
Driven professional with a strong background in management,customer service and operations. Adept at leading teams, optimizing workflows, and ensuring a positive and efficient work environment. known for strong communication, professionalism, and the ability to handle complex situations while thriving in fast paced environments with a level headed approach. Excels in team leadership, decision making, and providing exceptional service to customers and colleagues alike.
Overview
5
5
years of professional experience
Work History
Barista
Caffè Macs
08.2023 - Current
- Prepare high-quality coffee and specialty beverages for Apple employees and guests in a fast-paced, professional environment
- Provide exceptional customer service, ensuring a welcoming atmosphere and accurate orders to meet customer satisfaction
- Collaborate with team members to maintain efficient workflows, cleanliness, and smooth operations throughout the café
- Successfully handle high volumes of orders while maintaining precision, speed, and product consistency
Shift Lead
Angry Chickz
03.2021 - 08.2023
- Promoted to Shift Lead for demonstrating strong leadership, teamwork, and problem-solving skills
- Oversaw daily operations, ensuring team efficiency, quality service, and adherence to company standards
- Trained new employees, fostering a positive work environment and equipping team members with the tools to succeed
- Resolved customer inquiries and concerns professionally, enhancing customer loyalty and satisfaction
Landscaping Assistant
Family-Owned Business
01.2020 - 08.2023
- Assisted in landscaping projects, including lawn care, planting, and general outdoor maintenance
- Developed a strong work ethic, time management skills, and attention to detail while meeting project deadlines
- Provided excellent customer service, ensuring client satisfaction and maintaining professionalism at all times
Education
High School Diploma -
Silver Creek High School
San Jose, CA01.2023
Skills
- Exceptional customer service
- Strong communication
- Leadership
- Team-oriented
- Excellent time management
- Multitasking
- Adaptability
- Strong work ethic
- Attention to detail
- Resilience
- Executive presence
- Lateral thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Caffè Macs
08.2023 - Current
Shift Lead
Angry Chickz
03.2021 - 08.2023
Landscaping Assistant
Family-Owned Business
01.2020 - 08.2023
High School Diploma -
Silver Creek High School
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