- Answer any and all questions pertaining to rates, availability, customs.
- Set a full weekly schedule and set quotas for hours worked, materials, location.
-Book keep all expenses for the month/week and maintain records for customers.
Cocktail Server
BJ's Restaurant & Brewhouse
Rancho Cucamonga, CA
10.2019 - 07.2025
Set a positive tone for the guests at the first point of interaction and maintain a comfortable and enticing atmosphere.
Tour the menu, answer all questions and sell our daily specials as well as our seasonal items.
Have extensive knowledge about our beers and food items and what pairs well together.
Thoroughly check identification of guests before serving alcohol beverages and have extensive knowledge on alcohol safety.
Being able to handle multiple tables at once as well as constantly turning tables to increase walk-in business. Strategically time check-ins with each guests to sure all their needs are met.
Establish gold standard for each table and make the overall experience positive to help ensure a returning visit.
Host-Server
Chili's Grill & Bar
Corona, CA
05.2018 - 07.2019
Help run the flow of the restaurant by seating and greeting in a timely manner.
Answer any and all questions and upsell items we are currently marketing.
Utilize team members and communicate with the kitchen staff to ensure meals come out correct and accurate.
Prebuss at every opportunity and fully buss to maintain a presentable and sanitary environment.
Use slow periods to restock and help other team members to ensure all guest and restaurant needs are met.
Make sure closing duties are completed and thorough to help team members and the restaurant have a smooth transition for the next shift.
Skills
Ability to work multiple long period shifts
POSI system experience
Food and Beverage pairing with Alcohol safety and knowledge
Sales Building and Upselling
Communication in both Spanish and English
Experience in high volume dining and constant table turning
Ability to receive outstanding reviews for the company
Accomplishments
Chili's Host of the year (2018)
1st place in BJ's Gift Card sales with over 4,000 in sales (2020)
BJ's STAR pins: S-Service, T-Team Work, A-Attitude, R-Reliability
Certification
Matthew Graham - Senior Manager at Urbane Cafe (909) 560-2258
Jessica Quesada - Shift Supervisor at BJ's Restaurant and Brewhouse (909) 714-2373
Andi Valenzuela - PM Caregiver Supervisor at Citrus Nursing Center (909) 295-0403
Jorge Campos - Co-owner and Main Carpenter (909) 360-8970