Adan Lopez

I started at Kohls EFC4 10/23 in the EO department. I immediately focused on progression, learning, and calculating ways towards growth within Kohls. Within a few months as an LTE I became associate of the month by showing I could make rate, do anything that was asked of me, as well as consistently letting it be known that I’m a team player, and wanted to advance within the company as an asset. A few months after proving my worth, and keen knowledge/understanding, I became a problem solver in the EO department. Due to my aspirations I was recommended to choose a mentor, in which I chose my Operations Manager. In the event of shifts in management my former supervisor was called to the Replenishment department which left me, and my other problem solver to uphold our department without a supervisor (in a sense.) Though we were not fully alone, due to outstanding management, we were trusted (due to our performance) to run our department with minimum to no micromanagement. I personally exhibited exceptional leadership, which resulted in our department being number one, reaching monthly goals for months going further. During this time, I had multiple trainings with the training specialist in terms of development, with courses such as: communication, building a team, empathy, etc… Later, I became the Equipment Operator Trainer for Order Pickers/Walkie Riders during peak season, and also trained/certified permanent associates from other departments later in the year. (This was very helpful to unsure that in the case of a decline in staff we could have other experienced associates that could assist inbound productivity.) In my opinion this was a great opportunity to show my leadership as I had to teach/lead multiple classes of new hires each weekend. This, was not limited to only showing LTE’s how to operate equipment. I was depended upon to be trustworthy. To be on time, setup the classroom, communicate with the training specialist, and their supervisor, be organized, and fill out each associate’s paperwork, as well as document their performance, host a classroom in a welcoming way by our company standards, be proficient in slideshows, google docs/sheets, commanding multiple people in a classroom/on the floor setting, as well explaining, and upholding OSHA regulations and safety protocols. When encountering new hires, a lot of questions, needs, and communication is consistently required. I was able to maintain all these things with each class throughout our peak season at Kohls. Confidently, I can say those which I trained passed their training with the exception of a few who weren’t able to attend the required 3 day training. After peak our other problem solver decided to pursue other employment leaving me as the sole leader of my department in which I took as a challenge to improve myself, lead, and to advance productivity within the company. Again, this was executed without a supervisor. I created a way to communicate more consistently with different departments around the start of shift as well as throughout each shift. Not only was I following SOP, but I went above and beyond to help other departments in time of need when I had down time. This includes: communication as top priority (using slack/radios to make sure things get done.) Small things like bringing totes to departments in need. If no one is available to transport pallets to trailers I would step up to do so, transporting autobags to shipping, bringing pallets to departments, clearing cardboard box trash for the replen department, helping maintenance, communication with Loss Prevention, and finding missing items. The list goes on! During this peak season I’ve transitioned in the Seasonal Area Specialist position for the picking department. This also calls for me to overlook/monitor new hires for the replenishment department as well, due to both departments being based in the Mod. Although, this was new territory for me, I became excited about the challenge and experience. My prior experience managing new hires in the previous year as an equipment trainer, made the transition easier, yet there were still things I had to experience first hand. This new found responsibility, has had a positive influence on my growth and I’ve been able to manage it gracefully. I was able to communicate with my team during this time and work with them to have a successful peak season with minimum problems. There were times where I was called upon to sit in on PIPs or address an LTE during a PIP conversation. This added to my experience. Multiple supervisors have also put me in position to expand my growth withing Kohls in which I am very grateful for. Here's some of the of the things I contributed to our company.

• Assisted in identifying and analyzing problems to enhance operational efficiency.
• Supported team in implementing solutions and best practices for process improvement.
• Participated in training sessions to learn effective problem-solving techniques and tools.
• Collaborated with peers to gather insights on challenges faced in daily operations.
• Contributed ideas during team meetings to address recurring operational challenges.
• Engaged in continuous learning to adapt quickly to new systems and processes.
• Documented issues and proposed recommendations for workflow optimization.
• Shadowed senior staff to understand strategic approaches in problem-solving scenarios.
• Collaborated with management to develop long-term plans, aligning team objectives with organizational goals.
• Served as a key liaison between departments to facilitate communication and collaboration on critical initiatives aimed at improving overall business performance.
• Influenced positive change within the organization by sharing insights and expertise gained from successfully resolving complex issues faced by clients.
• Mentored junior team members, fostering professional growth and strengthening the overall skillset of the team.
• Sought ways to improve processes and services provided.
• Cross-trained and provided backup support for organizational leadership.

• Assisted clients with daily living activities, ensuring comfort and safety in home environments.
• Monitored client health conditions, reporting changes to healthcare professionals promptly.
• Developed personalized care plans in collaboration with families and medical teams for improved client outcomes.
• Trained new caregivers on best practices for patient care and safety protocols.
• Maintained accurate documentation of client progress and care provided per regulatory standards.
• Adapted caregiving techniques to meet individual needs, enhancing overall client satisfaction and well-being.
• Coordinated transportation for clients to medical appointments, ensuring timely access to necessary services.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with daily living activities, improving their overall quality of life.
• Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
• Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
• Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
• Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
• Monitored vital signs and reported any abnormalities to medical professionals promptly.
• Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
• Enhanced patient comfort by providing compassionate and attentive care.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

SELF-TAUGHT, FREE LANCE GRAPIC DESIGNER. LEARNED PROGRAMS SUCH AS ADOBE PHOTOSHOP CS6, ADOBE AFTER EFFECTS, AND FINAL CUT PRO X. PROVIDE HIGH QUALITY ARTWORK WITH GREAT CUSTOMER SERVICE. MEET NEW CLIENTS DAILY AND COMMUNICATE WITH THEM TO HELP BRAND THEIR BUSINESS. CREATE DESIGNS FOR LOGOS, FLYERS, BUSINESS CARDS, PAMPHLETS, MENUS, MOTION GRAPHICS, COMMERCIALS ETC.
PROVIDE MARKETING ADVICE. SEND OUT INVOICES TO CLIENTS. WORK WITH MACBOOK PRO AND WINDOWS 10.

• Designed branding materials, including logos and brochures, enhancing visual identity for clients.
• Collaborated with cross-functional teams to create cohesive marketing campaigns across multiple platforms.
• Utilized Adobe Creative Suite to produce high-quality graphics and layouts in line with project requirements.
• Developed innovative design concepts based on client feedback, ensuring alignment with brand strategies.
• Developed creative design for print materials, brochures, banners, and signs.
• Created engaging social media graphics that drove user engagement and increased online visibility.
• Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
• Elevated customer satisfaction by personalizing graphic design solutions.

TO PROVIDE OUTSTANDING CUSTOMER SERVICE. PERFORM ALL DUTIES IN A FAST, YET CAREFUL PACE. MAINTAIN A CLEAN AND FRIENDLY WORK ENVIRONMENT. COUNT CURRENCY CORRECTLY, AND FILL OUT SHIFT REPORTS. MAKE DEPOSITS TO THE SAFE. REPAIR ENTRANCE AND EXIT GATE DUE TO PERIODIC MALFUNCTION. COMMUNICATE WITH CROWNE PLAZA HOTEL EMPLOYEES IN ACCORDANCE WITH GUEST PARKERS. TAKE ON LATE SHIFTS FOR NIGHT CLUB TRAFFIC.
OVER TIME, I MOVED UP IN POSITIONS TO THE MAIN OFFICE AS THE ADMINISTRATIVE ASSISTANT WHERE I WAS INTRUSTED TO SERVE AS A FIRST CONTACT FOR CLIENT ACCOUNTS. SOME MAJOR ACCOUNTS FOR EXAMPLE THE SAN ANTIONIO SPURS ARENA PARKING WAS ONE OF THE MANY ACCOUNTS IN WHICH I WAS REQUIRED TO PROCESS CHECKS FOR. OTHER DUTIES WERE TO MAINTAIN EMAIL CORRESONDENCE WITH CLIENTS AS WELL AS OUR TEAM, BE PROFICIENT IN PROGRAMS SUCH AS EXCELL, WORD, AND OTHER COMPANY SPECIFIC BASED PROGRAMS. I WAS ALSO IN CHARGE OF ACTIVATING AND DEACTIVATING KEY FOBS FOR NEW OR DELINQUENT ACCOUNTS. I WAS RESPONSIBLE FOR OPENING AND CLOSING OUR LOCATION AT THE BEGINNING AND END OF SHIFT.

• Managed daily parking operations, ensuring efficient vehicle flow and optimal space utilization.
• Trained new staff on parking protocols, enhancing team efficiency and service quality.
• Implemented customer service strategies, improving guest satisfaction ratings consistently.
• Monitored parking lot security, responding promptly to incidents and safety concerns.
• Answered general questions about parking fees, facilities, and directions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

SPRAY PESTICIDES IN COMMERCIAL AND RESIDENTIAL BUILDINGS IN A SAFE MANNER AROUND PERIMETERS AND CRACK AND CREVIS.
DETERMINE WHICH PEST PROBLEMS ARE OCCURRING AND USE POWER TOOLS TO DRILL INTO BRICK AND CONCRETE. MIX VARIOUS PESTICIDES IN ACCORDANCE WITH STATE LAW TO THE PROPER AMOUNT. DIG AROUND PERIMETER OF BUILDINGS TO ADD SOLUTION TO TERMITE PROBLEMS.
CREATE AND FILL OUT INVOICES FOR CUSTOMERS.

• Conducted thorough inspections to identify pest presence and potential entry points.
• Safely applied pesticides and other treatments, ensuring compliance with safety regulations.
• Educated clients on preventive measures to minimize future infestations.
• Monitored treatment effectiveness and adjusted strategies accordingly for optimal results.
• Applied pesticides to inside and outside of structures utilizing company protocols.
• Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
• Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
• Drove to customer residences and places of business to inspect for pests.

Crane Operator/Anodize Machine Operator/Data recorder/Inspector
As a crane operator it was my job to Anodize (process) large loads of aluminum in various tanks filled with different types of acid. I used a machine that sends an electric current through the metal for up to 40 minutes or less depending on the sq. ft. of the material. Then I was required to inspect the material to ensure that the aluminum received the correct amount of coating. After that, the material is sealed and I was required to input the order information into a computer and post the necessary criteria for the next department. It was mostly important for me to ensure that I did my job safely and that I help process quality material.

• Operated overhead cranes to transport materials efficiently across production areas.
• Conducted routine inspections of crane machinery to ensure optimal functionality and safety compliance.
• Coordinated with team members to schedule and prioritize lifting operations, enhancing workflow efficiency.
• Trained new operators on proper crane operation techniques and safety protocols, ensuring adherence to industry standards.
• Monitored load capacities and adherence to safety regulations during crane operations, minimizing workplace hazards.
• Consistently met daily production goals through effective time management skills while also focusing on safety precautions.