ADAN SALAS
Brownsville,TX
Summary
Dynamic sales and customer support manager with a proven track record at Law Offices, excelling in client relationship building and confidentiality management. Adept at problem-solving and coaching teams, I enhance service delivery and efficiency, ensuring exceptional client experiences while driving strategic initiatives. Committed to fostering collaboration and achieving shared goals.
Overview
27
27
years of professional experience
Work History
Manager, Sales and Customer Support
Law Offices
01.1995 - 03.2018
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Prepared materials for attorney meetings with clients or opposing counsel, assisting in thorough preparation efforts.
- Facilitated communication between clients and legal team, fostering strong relationships and trust.
- Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
- Provided exceptional customer service to clients during in-person visits or phone consultations, promoting a positive image of the firm.
- Researched and identified legal precedents and statutes.
- Assisted with preparation of trial materials and documents.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Planned and organized internal and external events, meetings and conferences.
- Developed and maintained positive relationships with clients and colleagues.
- Filed documents with courts on behalf of attorney.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Collaborated with other law office staff members on various projects to achieve shared goals efficiently.
- Conducted research on legal topics, providing valuable insight for case strategy development.
- Updated attorneys regularly about changes in court schedules or any other pertinent information, ensuring they were well-informed and prepared.
Client Service Representative
LAW OFFICE OF JHON EVENGER
02.1991 - 10.1995
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts -
BLACK LAW COLLEGE
Houston, TX03-1984
GED -
PORTER HIGH SCHOOL
Brownsville, TX09-1980
Skills
- Coaching and mentoring
- Sales strategy development
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Excellent communication
- Organizational skills
Timeline
Manager, Sales and Customer Support
Law Offices
01.1995 - 03.2018
Client Service Representative
LAW OFFICE OF JHON EVENGER
02.1991 - 10.1995
Associate of Arts -
BLACK LAW COLLEGE
GED -
PORTER HIGH SCHOOL
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