Ada’nei Jo Castillo
Odessa
Summary
Dynamic Assistant Customer Service Manager at Southern Classic Daiquiri Factory with a proven track record in enhancing customer satisfaction and streamlining inventory management. Skilled in conflict resolution and employee training, I effectively developed operational strategies that improved service efficiency and team performance. Committed to delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Customer Service Manager
Southern Classic Daiquiri Factory
Dallas
02.2019 - 11.2024
- Monitored customer service performance against established standards.
- Developed strategies to increase customer satisfaction levels.
- Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
- Weekly inventory - load/unload and stocking of inventory
- New employee training
- Finance manager - balance Daily Cash in/out. Weekly Bank deposits .
- Open and closing of establishment .
Assistant Manager
Dollar General Market
Odessa
03.2017 - 01.2019
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Education
High School Diploma -
Permian High School
Odessa, TX05-2018
Some College (No Degree) - Business Administration And Management
Odessa College
Odessa, TXSkills
- Customer service
- Inventory management
- Performance monitoring
- Employee training
- Cash handling
- Operational strategies
- Conflict resolution
- Sales analysis
- Team leadership
- Data entry
- Customer feedback
- Time management
- Scheduling shifts
- Multitasking capacity
- Loss prevention
- Time management abilities
- Task prioritization
- Documentation and reporting
- Technical support
- Escalation handling
- Staff education and training
- Inventory control
- Idea development and brainstorming
- Goal setting
- Product knowledge
Accomplishments
Awarded 2020’s ECISD CAREER & TECHNICAL EDUCATION’s most Outstanding student in fashion design.
Timeline
Assistant Customer Service Manager
Southern Classic Daiquiri Factory
02.2019 - 11.2024
Assistant Manager
Dollar General Market
03.2017 - 01.2019
High School Diploma -
Permian High School
Some College (No Degree) - Business Administration And Management
Odessa College