Summary
Overview
Work History
Education
Skills
Timeline
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Adanne Williams

Sanford,FL

Summary

My achievements are having a foundational background in customer interactions and service. I am highly skilled in conflict resolution, communication, and solving complex issues to ensuring customer loyalty & satisfaction. I have collaborated with many team members, adapted to change, and focused on achieving results through empathetic service. I am a reliable and present team member who enjoys assisting and collaborating with others,

Overview

2026
2026
years of professional experience

Work History

Verification Specialist

Alorica
  • Maintained friendliness & professionalism when interacting with external parties during verification.
  • Paid extra attention to detail while handling sensitive client information, to ensure we uphold confidentiality at all times.
  • Assisted clients by providing accurate and timely verification results and checked in with supervisor to ensure we are on the right track.

Customer Retention Specialist

Globe Life And Accident Insurance Company
12.2023 - 03.2025
  • Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
  • Responded to appropriate legal scripting verbatim when required.
  • Spearheaded a peer mentor program within the department that incentivizes great performance, creating an environment of teamwork and collaboration.

Customer Service Representative

247.ai
12.2021 - 03.2022
  • Responded to customer inquiries for products and company information.
  • Walked customers through in navigating company website & placing orders online to improve overall user experience.
  • Upselling products and services based on the customer individual requirements to increase company sales.

Customer Service Representative

Concentrix
03.2020 - 06.2021
  • Managed high-stress situations by maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently while finding solutions that benefit customers and the company.
  • Responding promptly to customer requests for products, services & billing questions.

Dining Room Server

PDQ Restaurant
07.2018 - 03.2020
  • Offered empathy, clear communication and problem-solving skills to resolve customer complaints.
  • Enhanced customer satisfaction by offering them exceptional service while maintaining a clean dining space.
  • Built long-lasting relationships with frequent customers.
  • Fostering togetherness among colleagues while also taking personal initiative when necessary
  • Cleaned and stocked server areas to increase efficiency while working tables.

Cashier

Wingstop Restaurant
06.2017 - 05.2018
  • Greeted customers entering store and responded immediately to their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed janitorial duties to ensure safety and cleanliness of the restaurant
  • Operated cash register to take cash and credit card transactions

Education

Associates - General Studies

Seminole State College of Florida
Sanford, FL

High School Diploma - General Studies

Seminole High School
Sanford, FL
05.2016

Skills

  • Identity & Document verification
  • HIPAA compliance
  • Insurance billing
  • Data entry & Data integrity
  • Attention to detail
  • Communication and interpersonal skills
  • Documentation and correspondence
  • Collaborative relationships & Empathy

Timeline

Customer Retention Specialist

Globe Life And Accident Insurance Company
12.2023 - 03.2025

Customer Service Representative

247.ai
12.2021 - 03.2022

Customer Service Representative

Concentrix
03.2020 - 06.2021

Dining Room Server

PDQ Restaurant
07.2018 - 03.2020

Cashier

Wingstop Restaurant
06.2017 - 05.2018

Verification Specialist

Alorica

Associates - General Studies

Seminole State College of Florida

High School Diploma - General Studies

Seminole High School

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Adanne Williams