ADAOBI EMEANU
Chicago,Illinois
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
15
15
years of professional experience
Work History
Search Engine Evaluator (Independent Contractor)
TELUS INTERNATIONAL
01.2020 - 08.2024
- Evaluated and analyzed over 500 internet queries weekly to select the most relevant responses, enhancing user experience and satisfaction
- Consistently followed detailed guidelines to maintain a 95% quality score across all tasks
- Adapted to evolving search engine algorithms by staying informed on trends, contributing to more precise evaluations
- Conducted online searches to evaluate the accuracy and relevancy of search results.
- Developed detailed evaluation reports based on findings from research activities.
- Performed quality assurance checks for web content accuracy and relevance.
- Analyzed data collected from search engine results for further improvements.
- Provided feedback on search engine algorithms to improve user experience.
- Researched current trends in the search engine industry and recommended changes accordingly.
- Reviewed website content for compliance with guidelines set by major search engines.
- Maintained logs of daily tasks performed and reported any issues encountered during evaluations.
Investment Executive
MARINA ADMIRALTY TOWERS DEVELOPMENT LTD.
Lagos, Nigeria
01.2018 - 01.2019
- Company Overview: Real Estate Company
- Generated and converted sales leads resulting in a 20% increase in revenue within one year
- Built relationships with new and existing investors leading to a 25% growth in the investor base
- Managed a team of ten employees and improved office performance by 30% through effective coordination and leadership.
- Participated in client meetings providing updates on their portfolios and discussing relevant topics pertaining to their investments.
- Established and maintained quality strategic client relationships to deliver responsive client service and enhance new business opportunities.
Client Relationship Executive
TENT EVENT NIGERIA LIMITED
Lagos, Nigeria
01.2017 - 01.2018
- Company Overview: Event Management Company
- Proactively addressed clients' needs and concerns, resulting in a 20% increase in client satisfaction
- Managed and resolved customer complaints, leading to a 15% decrease in overall issues
- Handled large volumes of inbound and outbound calls from customers making enquiries or complaints and ensuring a professional and timely resolution
- Implemented strategies that led to a 10% expansion of the customer base within the first year of tenure.
- Conducted regular meetings with clients to discuss their needs, objectives and service requirements.
- Provided technical support for existing clients and identified opportunities for new business development.
- Researched industry trends and competitive offerings to identify potential areas of improvement in services offered.
- Coordinated cross-functional teams to resolve customer issues in a timely manner.
- Managed client relationships through proactive communication via email, phone calls or face-to-face meetings.
- Ensured that customer inquiries were responded promptly in accordance with company policies.
- Facilitated resolution of disputes between customers and internal departments in a professional manner.
- Attended weekly team meetings focused on improving service delivery operations.
- Implemented changes based on feedback from customers regarding products or services offered.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
Promotional Venue Executive
THE FIRST GROUP
Lagos, Nigeria
01.2014 - 01.2016
- Company Overview: Real Estate Company
- Developed and managed over 1000 sales leads, successfully converting a significant percentage into revenue
- Cultivated strong relationships with clients, boosting customer retention and satisfaction
- Led a team to surpass sales targets by 100%, earning recognition as the most valuable player of the year.
- Collaborated with other departments in the organization to develop strategic plans.
- Formed and sustained strategic relationships with clients.
Customer Service / Front Office Executive
TELNET NIGERIA LIMITED
Lagos, Nigeria
01.2010 - 01.2014
- Efficiently scheduled and managed appointments for meetings and events optimizing team availability and reducing scheduling conflicts
- Maintained office supply inventory ensuring 100% availability to support seamless daily operation.
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Provided customer service support to clients over the phone and in person.
- Organized incoming mail and distributed it accordingly.
- Maintained a clean reception area by tidying up furniture, magazines, and other items.
- Managed the switchboard system by answering calls promptly and transferring them to relevant departments or personnel.
- Ordered office supplies as needed to ensure adequate stock levels were maintained at all times.
- Assisted with setting up meetings between clients and staff members when required.
- Ensured that visitors comply with safety regulations before entering the premises of the organization.
- Tracked daily attendance records of employees coming into work each day.
- Provided administrative support including photocopying, scanning documents, faxing.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Handled incoming calls professionally while providing accurate information about products or services offered by the organization.
- Supported other departments with tasks as assigned by supervisors or managers.
- Trained new front office staff, providing guidance on company procedures and customer service standards.
- Monitored security procedures, including managing visitor logs and issuing visitor badges.
Education
Bachelor of Arts - Linguistics
NNAMDI AZIKIWE UNIVERSITY
AWKA, ANAMBRA, NIGERIA01.2004
High School Diploma -
GIRLS SECONDARY SCHOOL
ONITSHA, ANAMBRA, NIGERIA01.1998
Skills
- Multitasking
- Customer Service
- Complaint resolution
- Customer Relationship Management
- Call Control
- Product Upselling
- Call documentation skills
- Inbound Phone Call Management
- Verbal and written communication
- Resolving issues
- Building rapport
Hobbies and Interests
- Meeting People
- Reading for knowledge update
- Travelling
- Writing
- Singing
Professionalaccomplishments
Met and exceeded sales target by 100% as a promotional venue executive with The First Group, which in turn led to an award as the most valuable player for the year, as well as an all-expense paid trip to Dubai., Generated over 1000 sales leads of which a good number were converted to sales in my first year as a promotional venue executive with The First Group., As a customer relationship officer with Telnet Nigeria Limited and Tent Event Nigeria Limited, I ensured a timely resolution of customers' complaints as well as a proper communication of company policies thereby reducing customer complaints which led to increased revenue., As a supervisor, I managed a team of promotional venue executives in The First Group, as well as in Marina Admiralty Towers Development Ltd., and ensured an improvement in performance by motivating and inspiring my team members.
Languages
English
Proficient (C2)
C2
Timeline
Search Engine Evaluator (Independent Contractor)
TELUS INTERNATIONAL
01.2020 - 08.2024
Investment Executive
MARINA ADMIRALTY TOWERS DEVELOPMENT LTD.
01.2018 - 01.2019
Client Relationship Executive
TENT EVENT NIGERIA LIMITED
01.2017 - 01.2018
Promotional Venue Executive
THE FIRST GROUP
01.2014 - 01.2016
Customer Service / Front Office Executive
TELNET NIGERIA LIMITED
01.2010 - 01.2014
Bachelor of Arts - Linguistics
NNAMDI AZIKIWE UNIVERSITY
High School Diploma -
GIRLS SECONDARY SCHOOL