Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Ada  R Vazquez Vargas

Ada R Vazquez Vargas

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Dynamic Bilingual Customer Service Representative with 15 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Successful head teller with 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Bank Teller

JPMorgan Chase
West Haverstraw, NY
04.2004 - 12.2016
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Turned in excess cash to maintain drawer security.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Provided customer records, account statements and copies of checks.

Education

High School Diploma -

Dr. Maria Padilla
Arecibo Puerto Rico
1992

Skills

  • Sorting and Filing
  • Cash Drawer Reconciliation
  • Cash Supply Orders
  • Asset Management
  • Deposit and Withdrawal Management
  • Discrepancy Resolution
  • Teller Transactions
  • Check Cashing
  • Cash Counting
  • Money Handling
  • Balance Verification and Reconciliation
  • Signature Verification
  • Safe Deposit Box Oversight
  • ATM Balancing
  • Transaction Error Identification
  • Supervising Tellers
  • Spanish Interpreting
  • Adaptability and Dependability
  • Cash Register Operation
  • Providing Feedback
  • Cooperative Attitude

Timeline

Bank Teller

JPMorgan Chase
04.2004 - 12.2016

High School Diploma -

Dr. Maria Padilla
Ada R Vazquez Vargas