Adara Ellis
PALM SPRINGS
Summary
Detail-oriented professional with strong customer service skills. Experienced in medical billing, effective communication, and problem-solving. Ready to enhance client satisfaction and streamline operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Merchandise Associate
Survey Merchandise
PALM SPRINGS
09.2024 - Current
- Organized and restocked merchandise on sales floor to maintain visual appeal.
- Supported promotional displays setup to attract customer attention and drive sales.
- Performed regular price checks to ensure competitive pricing in the market.
Cashier/Back of House Team Member
Wingstop #2013
PALM SPRINGS
03.2023 - 06.2024
- Processed customer transactions using cash register and payment systems.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted customers with menu selections and provided product information.
- Handled cash, credit, and gift card payments accurately and efficiently.
- Performed other duties as assigned by management.
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
Debt Collector
Connect International (Nicaragua)
Nicaragua
08.2020 - 08.2022
- Communicated with clients to negotiate payment arrangements effectively.
- Documented interactions and payment agreements accurately in the system.
- Maintained confidentiality of sensitive financial information consistently.
- Resolved disputes by providing clear information to clients promptly.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Explained the consequences of non-payment in a professional manner.
- Educated clients on debt repayment options and financial responsibilities.
Customer Service Representative
Ibex Niacaragua
Niacaragua
04.2020 - 07.2020
- Provided product information and assisted customers with order placements.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
HIPPA Training - HIPPA Training
North American Learning Institute
Orlando, FL09-2025
Associate of Science - Medicine / Not Finished
University of Medical Sciences
Nicaragua10-2015
High School Diploma -
Mi Redentor School (Nicaragua)
Nicaragua12-2010
Medical Billing And Coding - CPC Training
Cohens Coding And Consulting
Florida City, FLSkills
- Medical billing
- Customer service
- Effective communication
- Problem resolution
- Data entry
- Confidentiality maintenance
Languages
Spanish
Full Professional
English
Professional
Certification
- HIPPA Training
Timeline
Retail Merchandise Associate
Survey Merchandise
09.2024 - Current
Cashier/Back of House Team Member
Wingstop #2013
03.2023 - 06.2024
Debt Collector
Connect International (Nicaragua)
08.2020 - 08.2022
Customer Service Representative
Ibex Niacaragua
04.2020 - 07.2020
HIPPA Training - HIPPA Training
North American Learning Institute
Associate of Science - Medicine / Not Finished
University of Medical Sciences
High School Diploma -
Mi Redentor School (Nicaragua)
Medical Billing And Coding - CPC Training
Cohens Coding And Consulting
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