ADARA GIRON
Plano,TX
Summary
I am a highly motivated and experienced retail professional with over 5 years of experience in the industry. I am proficient in all aspects of retail operations, including cash handling, inventory management, customer service, and visual merchandising. I am a team player with a strong work ethic and a commitment to excellence. I am always willing to go the extra mile to ensure the success of my team and my store.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
The Estee Lauder Companies
01.2023 - Current
- Built B2C relationships through exceptional customer service and personalized assistance
- Grew our conversion rates for both our email marketing and text messages and gained recurring customers
- Assisted in inventory management and replenishment, staying updated on product knowledge, industry trends, and competitor activities
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Boosted overall team performance with regular coaching sessions, addressing individual strengths and areas for improvement.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Executed visual merchandising strategies and collaborated with marketing on email and SMS campaigns
Head Cashier and Customer Service Specialist
The Home Depot
03.2021 - 12.2022
- Oversaw opening/closing of registers and supervised 40-70 employees to prioritize exceptional customer service
- Achieved a 150% improvement in sales and credit goals within the first month, consistently exceeding or meeting targets thereafter
- Delivered exceptional customer service for in-store, phone, and delivery channels, handling returns, merchandise, online orders, and special orders
- Collaborated with internal teams (retailers) and external vendors (third-party providers) to secure merchandise and fulfill customer needs
Marketing Manager
Five Lines Remodeling
03.2019 - 12.2019
- Worked on marketing the company on various social media platforms such as Instagram and Facebook
- Set up a website to help boost their services and provide an outlook of the company for the clients
Education
Collin College
Skills
- Building Client relationships
- Excellent listener
- Friendly, courteous, & service oriented
- Poised under pressure
- Staff training & coaching
- Exceeds sales quota
- Strong leadership
- Flexible schedule
- Store operations
Accomplishments
The Estee Lauder Companies-
[Star Employee 2024, Many Thanks Award 2024]
The Home Depot-
[Employee Of the Month - January 2022]
Hobbies and Interests
- PowerPoint
- Canva
- Writing
- Learning Languages
- Watching Soccer
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
The Estee Lauder Companies
01.2023 - Current
Head Cashier and Customer Service Specialist
The Home Depot
03.2021 - 12.2022
Marketing Manager
Five Lines Remodeling
03.2019 - 12.2019
Collin College