ADARA PORTER
Hammond,LA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeping Cleaner
MasterCorp
03.2017 - 01.2020
- Maintained cleanliness and organization in guest rooms and common areas.
- Utilized cleaning chemicals and equipment safely and effectively.
- Reported maintenance issues to ensure prompt resolution.
- Assisted in training new staff on housekeeping procedures.
- Collaborated with team members to optimize workflow efficiency.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
Manager Assistant
McDonalds
11.2017 - 12.2023
- Issue drawer for crew members, count safe and draws from crew members at end of shift, clean, provides customer service and care
- Balanced tills open and close systems
- Assisted in training new employees on customer service protocols and food safety standards.
- Coordinated daily scheduling to optimize staff coverage during peak hours.
- Streamlined inventory management processes, reducing waste and ensuring stock availability.
- Monitored compliance with health regulations, conducting regular safety inspections.
- Developed promotional strategies to enhance drive-thru sales and customer engagement.
- Led team meetings to discuss performance goals and address operational challenges.
- Analyzed customer feedback to identify areas for service improvement and training needs.
- Implemented new procedures for order accuracy, resulting in improved customer satisfaction.
- Managed high-volume correspondence, ensuring timely responses and accurate information dissemination.
- Oversaw budgeting process for departmental expenses, monitoring spending trends to identify areas for cost reduction.
- Handled confidential information with discretion, maintaining a high level of trust among employees and executives alike.
- Assisted in the hiring process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Served as a liaison between executives and employees, addressing inquiries or concerns in a timely manner to promote open communication channels.
Cafe Associate
Speedway LLC
06.2018 - 03.2019
- Food prep
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Operated cash register efficiently, ensuring accurate transactions and daily reconciliations.
- Maintained cleanliness and organization of the café environment to promote safety and hygiene standards.
- Assisted in inventory management, tracking stock levels and minimizing waste effectively.
- Developed strong relationships with regular patrons, contributing to community engagement efforts.
Delivery Driver
DoorDash
03.2019 - Current
- Navigated delivery routes efficiently to ensure timely package arrivals.
- Managed multiple deliveries daily while adhering to safety regulations.
- Operated and maintained delivery vehicles for optimal performance.
- Communicated effectively with customers to resolve delivery inquiries.
- Delivered packages to customer doorsteps and business offices.
- Enhanced customer satisfaction through reliable service and timely updates.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
High school or equivalent -
Lumberton High School
Lumberton, MSSkills
- Cashier (4 years)
- Food Preparation
- Retail Sales
- Cleanliness
- Food safety
- Organization
- Cash handling proficiency
- POS system operation
- Staff leadership
- Customer service
- Critical thinking
- Active listening
- Data entry
- Relationship building
- Problem resolution
- Computer proficiency
Websites
Certification
- Driver's License
- ServSafe
- October 2019 to October 2024
Timeline
Delivery Driver
DoorDash
03.2019 - Current
Cafe Associate
Speedway LLC
06.2018 - 03.2019
Manager Assistant
McDonalds
11.2017 - 12.2023
Housekeeping Cleaner
MasterCorp
03.2017 - 01.2020
High school or equivalent -
Lumberton High School