Adarah Scott
McCormick,SC
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
7
7
years of professional experience
Work History
Senior Collections Specialist
A&P Associates
Greenwood, SC
12.2020 - 09.2023
- Reviewed delinquent accounts and initiated contact with customers to collect payment.
- Ensured timely collection of payments by phone, or mail. Prepared detailed reports on accounts receivable status for management review. Prepared detailed reports on a
- Developed and maintained relationships with customers to facilitate collections process. Negotiated repayment plans with customers as needed.
- Maintained accurate records of customer interactions in collections database.
- Processed credit card payments through online portal system.
- Adhered to all federal, state, and local laws governing debt collection practices.
Shift Lead Manager
Burger King
McCormick, SC
08.2018 - 10.2020
- Trained new employees on procedures, policies, and job functions.
- Ensured compliance with all safety regulations during shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Provided feedback to team members on their performance levels.
- Resolved customer complaints in a timely and professional manner.
Customer Service Representative
sykes inc
Greenwood , SC
07.2016 - 05.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
McCormick
McCormick, SC06.2015
Skills
- Account Review
- Business Correspondence Writing
- Customer Research
- Outbound Calling
- Investigation Due Diligence
- Account Reconciliation
- Payment Posting
- New Hire Training
- Collections
- Performance Improvements
- Call Center Background
- Supply Ordering
- Credit and Collections
- Relationship Building
- Scheduling
- Data Entry
- Call Management
- Complaint Resolution
- Account Updating
- Inbound and Outbound Calling
Timeline
Senior Collections Specialist
A&P Associates
12.2020 - 09.2023
Shift Lead Manager
Burger King
08.2018 - 10.2020
Customer Service Representative
sykes inc
07.2016 - 05.2018
High School Diploma -
McCormick