Adariel Hunter
Irving,TX
Summary
Sales professional providing assistance in office and storefront environments primarily within retail and culinary industries looking for new strategies to engage and inspire team members and customers. Including quality assurance experience seeking to leverage product knowledge and extensive communication skills to maintain client relationships and exceed sales goals to drive revenue. Authorized to work in the US for any employer Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice. Flexible with experience efficiently resolving issues for clients. Talented at selling various products and services with excellent understanding of basic transactions. Dedicated to working weekends and evenings to achieve necessary tasks and meet customer needs.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Regions Bank
03.2023 - 08.2023
- Finance professional who helps clients make decisions about their bank accounts, while also communicating bank policies.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Implemented strategies to increase customer retention, enabling investment growth.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Greeted customers and delivered information about new account processes.
- Maintained customer records and updated account information.
- Monitored accuracy of customer information in system.
- Processed customer payments and account setup charges.
Client Advisor
Louis Vuitton - LVMH
11.2021 - 02.2023
- Promoting the company, suggesting products and services, answering to client inquiries/ problem- solving working hybrid/remote
- Opened new accounts according to laid down rules and guidelines.
- Managing existing client relationships and formulating and implementing advice.
- Completed daily logs, tracked data and managed clients' book of business.
- Proposed accessories to complete outfits and complement clothing choices.
- Accepted and processed customer payments.
- Researched current fashion trends and competitor activity.
- Performed various sales transactions, checked on invoices, prepared special orders, and delivered correct merchandise.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
- Attended telephone skills and program information training sessions to boost aptitude.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promoted available products and services to customers during service, account management, and order calls.
Personal Administrative Assistant
Genesis Preferred Solutions
05.2021 - 10.2021
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Served as point of contact between clients and managerial staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Managed filing system, entered data and completed other clerical tasks.
Site Director/Assistant Group Leader
YMCA
08.2020 - 05.2021
- The Site Director is responsible for planning, supervising and implementing the overall curriculum at his/ her designated site program for the school age program.
- Provided general direction and guidance to promote overall success of group.
- Maintained strict adherence to health and safety policies and procedures to reduce sickness and injury.
- Recognized areas of concern, assisted in intervention or referrals and participated in conferences to formulate solutions.
- Planned, prepared and implemented successful learning environment that supported and challenged child development.
- Reported accidents and unusual incidents and maintained necessary documentation to facilitate fact-finding process.
- Attended activity planning sessions and provided feedback.
- Attended and participated in meetings and communicated effectively with clients and staff.
- Engaged children and parents by understanding and addressing needs within and outside scope of work.
- Emphasized personal safety and emotional well being of staff and program participants to encourage healthy activities.
- Displayed positive role modeling, high energy, engagement and good communication skills with children.
- Observed and recorded child behavior to assess skills and meet individual and group needs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Improved team morale and retention through recognition and reward programs.
- Assisted students with homework issues and helped to incorporate positive study skills.
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
Seasonal Cashier
Party City Corporation
02.2020 - 06.2020
- Stocked shelves
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Rang up purchases
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Seasonal Brand Ambassador
Ambercrombie & Fitch
10.2019 - 02.2020
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Greeted, serviced and thanked all customers.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Waitress
Double Apple Cafe & Grill
06.2019 - 02.2020
- Very responsible for taking orders and serving food and beverages to guests
- Playing an important role in guest satisfaction as we are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Delivered catered food and supplies to facility for on-time set-up.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
Sales Associate
Belk
07.2018 - 04.2019
- Weekly Top Sales
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
Internship Student
Shell
06.2015 - 07.2015
- An Assessed Internship was an excellent way to get to know Shell from the inside and immerse myself in the energy industry
- Experience with full day-to- day involvement in actual projects, selected to match my interests and abilities
- Joined a project team and worked alongside Shell employees who are all professionals in their fields
- Their perspectives contributed to my understanding of the business, its demands and rewards.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Delivered clerical support by handling range of routine and special requirements.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Collaborated with senior management on new initiatives to build confidence.
Internship Student
HPD
01.2015 - 05.2015
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Participated in workshops and presentations related to projects to gain knowledge.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
License - Real Estate
Champions School Of Real Estate
Dallas, TXHigh School Diploma -
Young Women’s College Preparatory Academy
Houston, TX05.2015
Skills
- Microsoft Office
- Banquet Experience
- Client Inquiry Management
- Special Events
- High-Volume Environments
- Teller Procedures
- Loyalty Programs
- Effective Customer Communication
- Productivity Standards
- Financial Due Diligence
- Conflict Resolution Techniques
- Quality Assurance Evaluation
- Safe Deposit Box Oversight
- Legal Considerations
- Reference Selling
- Credit Application Review
- Hostess/ Public Speaking
- Retail Sales
- Cash Handling
- Classroom management
- Curriculum development
- Supervising experience
- Teaching
- Writing Skills
- Presentation/ Writing Skills
- Sales Expertise
- Recordkeeping Requirements
- Security Understanding
- Creative Thinking
- Business Development
- Quality Assurance
- Food Handler Certification
- Inbound and Outbound Calling
- Customer Service
- Refund Processing
- Complaint Escalation
- Closing Sales
- Guest Services
- Product Knowledge
- Multi-Line Phone Systems
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Policy and Procedure Adherence
- Sales Quota Achievement
- Email Etiquette
- Collaborative Environments
- Clerical Support
- Call Volume and Quality Metrics
- Cultural Awareness
- Investigate Claims
Timeline
Relationship Banker
Regions Bank
03.2023 - 08.2023
Client Advisor
Louis Vuitton - LVMH
11.2021 - 02.2023
Personal Administrative Assistant
Genesis Preferred Solutions
05.2021 - 10.2021
Site Director/Assistant Group Leader
YMCA
08.2020 - 05.2021
Seasonal Cashier
Party City Corporation
02.2020 - 06.2020
Seasonal Brand Ambassador
Ambercrombie & Fitch
10.2019 - 02.2020
Waitress
Double Apple Cafe & Grill
06.2019 - 02.2020
Sales Associate
Belk
07.2018 - 04.2019
Internship Student
Shell
06.2015 - 07.2015
Internship Student
HPD
01.2015 - 05.2015
License - Real Estate
Champions School Of Real Estate
High School Diploma -
Young Women’s College Preparatory Academy