Shiva Sharma
El Cerrito,CA
Summary
Results-driven professional with over a decade of experience in sales, customer service, and client relationship management. Skilled in lead generation, negotiation, and delivering exceptional service to diverse clients. Adept at marketing products, resolving inquiries, and building rapport to drive satisfaction and retention. Seeking to leverage expertise in a Leasing Agent role to promote apartment community growth and resident satisfaction.
Overview
16
16
years of professional experience
Work History
Sales Consultant
Mercedes-Benz
12.2023 - 03.2025
- Generated leads through proactive outreach, increasing sales and client engagement
- Delivered persuasive presentations to showcase product value, closing deals effectively
- Built lasting client relationships through consistent follow-up and personalized service
- Utilized CRM software to manage client interactions and streamline processes
- Negotiated agreements to meet client needs while maximizing profitability
- Maintained in-depth product knowledge to address inquiries and provide tailored solutions
Sales Consultant
Audi
02.2023 - 12.2023
- Cultivated leads through cold calling and outreach strategies to expand customer base
- Provided exceptional customer service, ensuring satisfaction and repeat business
- Presented product benefits compellingly to secure sales and address concerns
- Managed client relationships with regular communication and attentive support
- Leveraged negotiation skills to finalize deals beneficial to both parties
Motor Vehicle Representative
Department of Motor Vehicles
09.2012 - 01.2023
- Delivered high-quality customer service across in-person, phone, and online channels
- Processed applications and explained complex regulations to diverse clients
- Resolved inquiries efficiently, maintaining accuracy and professionalism
- Verified documents and ensured compliance with legal standards
- Managed high-volume interactions with a focus on client satisfaction and detail
Customer Sales Representative
Naraens Outdoor Supply
03.2009 - 06.2011
- Provided excellent customer service while managing sales and operational tasks
- Marketed products effectively to drive interest and sales
- Trained staff on customer service protocols and operational systems
- Handled scheduling, inventory, and client relations to support business success
Timeline
Sales Consultant
Mercedes-Benz
12.2023 - 03.2025
Sales Consultant
Audi
02.2023 - 12.2023
Motor Vehicle Representative
Department of Motor Vehicles
09.2012 - 01.2023
Customer Sales Representative
Naraens Outdoor Supply
03.2009 - 06.2011
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