Adarsh Kumar

• performed routing of all import/export shipments confirmed by sales team
• Coordinating with agent and shipping line to monitor shipment and update customers with latest
• Verifying shipping documents to check if all in order for clearance in Qatar
• Arranging clearance & transportation for all import/export shipments arriving/sailing
• Preparing chamber documents for all export shipment.
• Assisting customers in getting approvals required for clearance in Qatar prior to arrival of shipments
• Handling warehouse/distribution operations for clients like Hitachi, L3 Communication, Silverpeak and Trellix.
• submitting closed job files after costing and invoicing

• Negotiating rates, routing and coordinating shipments with overseas agents
• Arrange documents for import & export shipments
• Provide shipment status and vessel schedules to shipper, consignee and agents
• Monitor shipments and provide timely updates to customer
• Arrange customs clearance
• Arrange transportation and storage at destination

• Described product and service details to customers to provide information on benefits and advantages.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.