Adarsh Sharma

• Lead End-to-End Solution Delivery: Direct the full lifecycle of Duck Creek Policy Admin System (PAS) implementations, ensuring all phases—from requirements analysis and solution design to configuration, development, testing, deployment, and post-production support—are executed to meet business objectives, technical specifications, and industry standards.
• Technical Leadership and Team Development: Provide hands-on technical leadership and mentorship to developers, configuration specialists, and QA engineers, fostering continuous learning, upskilling, and craftsmanship within the team, while also supporting hiring, onboarding, and training to build a self-sufficient workforce.
• Architectural Design, Integration and Platform Strategy: Define and execute the strategic roadmap for PAS system architecture, ensuring the platform is scalable, reliable, secure, and integrates seamlessly with other systems, while driving innovation and the adoption of emerging technologies to enhance platform capabilities. Integrate applications with backend databases, third-party APIs, and other data sources, coordinating the integration of new products and services per business requirements.
• Cross-Functional Collaboration and Stakeholder Management: Collaborate with business analysts, product owners, architects, and global stakeholders to gather, validate, and prioritize requirements, serving as the subject matter expert on Duck Creek platform standards and building strong relationships with internal and external partners.
• Project Planning and Resource Management: Lead project planning activities including work item development, effort estimation, scheduling, and resource allocation, ensuring timely delivery of high-quality solutions that align with both business and technical objectives.
• Quality Assurance and Best Practices Implementation: Oversee code reviews, enforce SDLC processes and departmental standards, and drive the implementation of best practices for Duck Creek platform customizations, integrations, and solution delivery, ensuring all deliverables meet the highest standards of quality and system integrity.
• Platform Performance Optimization and Incident Management: Monitor platform performance metrics, troubleshoot and resolve issues, and implement improvements to optimize processing speed, accuracy, and user experience, while leading incident management to minimize business disruption.
• Compliance, Governance, and Data Security: Maintain compliance with internal controls, data security policies, privacy regulations, and governance frameworks, establishing and monitoring KPIs for platform performance, integration success, and user satisfaction.
• Partner Onboarding and Support: Oversee the onboarding and integration of new partners, providing technical guidance and support throughout the process, and develop enablement materials and training programs to ensure smooth adoption and ongoing success with Duck Creek solutions.
• Continuous Improvement and Strategic Solutioning: Drive continuous improvement initiatives, document and share best practices and design patterns, mentor engineers, and build internal expertise on the Duck Creek platform, while leading project teams and supporting strategic solutioning and decision-making for successful business outcomes.
• Global Product Expertise and Rollout Planning: Continuously upskill myself and the team on the differences in key design elements—such as modular inheritance, coverages, segments, sections, rating, and integrations—across APAC, EMEA, and NA products, ensuring that all changes are implemented with the necessary flexibility and scalability to support future rollouts and align with Chubb’s global product strategy.
• AI and Code Generation: Utilize Claude Code and AI tools for code generation and documentation.

Key Projects at Chubb Insurance:

1. Financial Lines Bond Products

Oct 2020 – Dec 2021

• Worked on Architectural Design and Inheritance Model of the Bond Products.
• Created project plans, estimations, and sprint planning with BA, Scrum Master, and leads of other teams.
• Served as Tech Lead, developed 5 Financial Lines Bond Products, and managed work with multiple vendor partners.
• Coordinated with downstream teams and stakeholders for overall product development and delivery.
• Managed offshore and onshore teams, work assignment, code review, and ongoing project progress discussions.
• Manuscript content development for screens, rating implementation, and other processes involved in product development.

2. Australia Broker API Project

Jan 2021 – June 2022

• Worked as Tech Lead/onshore coordinator with CBSI team and developed Duck Creek API for Australia Broker API project.
• Managed offshore and onshore teams, work assignment, code review, and ongoing project progress discussions.
• Manuscript orchestration process.
• Created Dot Net based utility for generating Product Definition for API project.

3. APAC Australia and APAC Modular

July 2022 – Present

• Provided support in analysis of ongoing production issues.
• Conducted code reviews.
• Participated in hiring process by taking technical interviews.

Key Projects:

1. BHSI

Sep 2017 – Oct 2020

• Served as Tech Lead in multiple projects under BHSI.
• Managed offshore and onshore teams, work assignment, code review, and ongoing project progress discussions.
• Manuscript content development for screens, rating implementation, and customizations in specialty products.
• Rating and integration with third-party services in ISO LOBs.
• Created and built code for various lines of business.
• Shredding implementation and analysis for failures using SQL Profiler.
• Participated in discussions with client, onsite, and offshore teams regarding issues, project processes, planning, and estimation.
• Created .NET utilities to optimize and automate tasks (e.g., creation of multiple coverages, finding junk code, manuscript versioning tool).
• Developed utilities like PDF Report to Excel Report converter and Premium Rater for verification.

2. Crum & Forster

June 2016 – Sep 2017

• Provided production support defect fixing.
• Created and built code for production defects and new enhancements.
• Data fixing XML of policies with incorrect premiums and other issues.
• Participated in discussions with project manager, onsite, and offshore teams regarding issues and project processes.
• Participated in daily scrum calls, release planning, and retrospective meetings.
• Installed and upgraded database server and application tools.
• Created .NET utilities to optimize and automate tasks (e.g., finding forms data, batch execution on policies).

3. Tower Group

July 2014 – June 2016

• Provided production support defect fixing.
• Participated in discussions with project manager, onsite, and offshore teams regarding issues and project processes.
• Installed and upgraded database server and application tools.
• Code deployment to higher environments.
• Regression testing.
• Created data fix for shred failures.
• Developed .NET utilities for automating manual tasks (e.g., bulk transactions, data fix for bulk policies, shred failure fixing).
• 4. Software Trainee
• Jan 2014 – July 2014
• Completed 3 months training in .NET and SQL Server.
• Completed 3 months project training in Duck Creek Technologies (Tower Group project).