Adarsh Vinay Puppala
Plainsboro,NJ
Summary
My area of expertise is Okta's identity and access management systems, and as a Technical Support Engineer at eNcloud Services, guarantee prompt support and happy clients . At the State University of New York at Farmingdale, was a E-Sports Supervisor, marketing events, keeping a safe gaming environment, and boosting programme participation. During games and practices, greeted guests, helped with PC installations, and upheld safety regulations and In former role as an IT Help Desk Technician at Geniies IT Services, worked with suppliers, put security measures in place, and fixed technical problems and As a store manager, was also responsible for managing inventory, supervising staff, and offering top-notch customer service. Broad range of abilities includes management savvy, technological know-how, and a commitment to delivering positive outcomes in every role.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
ENcloud Services
10.2023 - 12.2023
- Provide training to customers on Okta's identity and access management solutions, ensuring have knowledge and skills to maximize their benefits
- Offer timely and effective customer support, addressing inquiries and technical issues related to Okta's products and services
- Log and manage customer interactions and technical issues in ticketing system, ensuring cases are tracked, prioritized, and resolved promptly
- Escalate complex technical issues to higher-level experts or teams when necessary for in-depth investigation and resolution
- Diagnose and troubleshoot range of technical issues, including login problems, authentication failures, and application integration challenges
- Work diligently to resolve customer issues, ensuring are satisfied with solutions provided.
E-Sports Team Supervisor
State University Of New York At Farmingdale
03.2022 - 05.2023
- Greet students/visitors at front desk and oversee everyone.
- Maintain decorum of room and assisting students with PC's .
- Increased sports program participation by actively promoting events and coordinating community outreach initiatives.
- Ensured safe sporting environment by enforcing rules, regulations, and safety guidelines during games and practices.
IT Help Desk Technician
Geniies IT Services
01.2021 - 06.2021
- Provided technical support and troubleshooting for IT-related issues
- Conducted system health checks and performed routine maintenance tasks
- Implemented security measures and best practices
- Collaborated with vendors and service providers
- Assisted in computer system setup and configuration
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Store Manager
Srinivasa Departmental Store
12.2018 - 02.2020
- Managed day-to-day operations, including inventory management, staff supervision, and customer service
- Utilized exceptional communication skills to build and maintain strong customer relationships, resulting in increased customer satisfaction and repeat business
- Managed inventory control, cash control, and store opening and closing procedures
- Supervised guests at front counter, answering questions regarding products.
Education
Master of Science - Information Systems
New Jersey Institute of Technology
Newark, NJ12.2025
Bachelor of Science - Computer Engineering
State University of New York At Farmingdale
Farmingdale, NY05.2023
Skills
- Interpersonal Communication
- Operations Management
- System Configuration Changing
- Problem-Solving
- Teamwork and Collaboration
- Project Management
- Computer Security
- Software Updates
- System diagnostics
- Security Protocols
- Virus Removal
- Network Connectivity
- Team Development
Projects
- Audio-Triggered Camera
Project Description: The Audio-Triggered Camera System is a Python-based application that captures video footage automatically when a specific sound threshold is exceeded. The system utilizes the power of computer vision, audio analysis, and data manipulation libraries to provide an innovative solution for capturing moments of interest.
- Online Courier Management System (OCMS)
Project Description: The Online Courier Management System (OCMS) is an internet-based application designed to efficiently manage courier operations . The system will provide a user-friendly web interface for customers to submit requests and track their parcels, as well as an authorization-based web interface for administrators and employees to manage courier related information.
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Native or Bilingual
Tamil
Limited Working
Timeline
Technical Support Engineer
ENcloud Services
10.2023 - 12.2023
E-Sports Team Supervisor
State University Of New York At Farmingdale
03.2022 - 05.2023
IT Help Desk Technician
Geniies IT Services
01.2021 - 06.2021
Store Manager
Srinivasa Departmental Store
12.2018 - 02.2020
Master of Science - Information Systems
New Jersey Institute of Technology
Bachelor of Science - Computer Engineering
State University of New York At Farmingdale
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