Lillian Thompson
Greensboro,NC
Summary
Experienced professional with strong organizational and communication skills. Proven ability to work in
fast-paced environments such as healthcare, hospitality, and logistics. Dedicated to providing
high-quality support through efficiency, teamwork, and adaptability
Overview
4
4
years of professional experience
Work History
Food Service Ambassador
Moses Cone Hospital
Greensboro, North Carolina
02.2024 - Current
- Coordinate and deliver meal services to patients in a hospital setting.
- Maintain cleanliness, accuracy, and compliance with dietary and safety standards.
- Communicate effectively with nursing and dietary teams to ensure patient satisfaction.
- Provided support during special events and hospital functions as required.
- Resolved customer complaints promptly and professionally.
Dasher
DoorDash
Greensboro, NC
03.2022 - Current
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Provided friendly customer service while interacting with customers during deliveries.
- Maintained an organized, clean and safe vehicle at all times.
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
- Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
Material Handler
Lowes Distribution Center
Statesville, NC
08.2022 - 03.2023
- Handled packages safely while unloading and transporting.
- Lifted heavy objects by hand .
- Operated conveyor and loader equipment, observing safety features to avoid accidents.
- Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
Quality Control Line Worker/Card Catcher
Executive Personnel Group/ Millennium Primp Group
Durham, NC
2021 - 2022
- Examine cards to determine if passable and communicate with the lead to fix any problems with the card
- Packed finished goods into correct packages or boxes.
- Examined final products for conformance with quality and design standards.
Pediatric Dietetic Technician
Duke University Hospital
Durham, North Carolina
2018 - 2021
- Works alongside of registered dietitians to understand the needs of the children
- Delivers prepared feeds for special care units
- Follows timeless instructions to prepare feeds for individuals feeds
- Communicates with nursing on patients’ orders
- Notify management and other staff if orders are incorrect or if there is any discrepancy
- Stock inventory within our department
- Send ordering emails to material handlers and managers on product needed to perform task
- Assist in cleaning audits, peer performance audits, and report audits
- Work with team members and management on schedule adjustments
Hostess/ Tray Passer
Duke Hospital/Aramark
Durham, North Carolina
2017 - 2018
- Input patients’ dietary orders on tablet
- Stock floor units with supplies
- Deliver and pick up trays in timely manner
- Check food trays for accuracy
- Be hospitable and courteous to patients needs
- Inform and communicate with Nurses about diet orders and insulin
- Consolidates daily work summary with detailed notes to supervisor
- Assist in other areas when needed such as tray line and late galley pick up
Night Auditor/Front Desk Agent
Magnuson Hotels
Newport News, VA
2016 - 2017
- Oversees Front Desk throughout the 3rd shift
- Accounting duties
- Post, process, and verify room charges and taxes to guests accounts
- Communicate with management, coworkers, maintenance, and housekeeping to provide exceptional service for our guest
- Print and file reservation for future dates
- Prepare and execute end of day procedures
- Quickly learned new systems in software to check in and checkout guest
- Uses suggestive selling techniques to upgrade rooms
- Maintains an organized desk and workspace
Caterer
Au Bon Pan
Durham, NC
2014 - 2016
- Ensures the events are properly equipped
- Baking and plating a variety of food
- Transporting all things necessary to ensure a smooth function
- Setting up all utensils and platters
- Inventory counting and communicating with management to get what is needed
- Restocking equipment and product
- Driving the delivery van to transport orders
Server/Cook/Alley Coordinator
Olive Garden
Williamsburg, Virginia
2004 - 2014
- Greet and welcome all guest with a smile while providing all customers with a pleasant and engaging first impression
- Introduce self and menu to guest while answering questions and ensuring quality and precise information is provided
- Serve guest their selected menu items with care, speed, and accuracy
- Communicate with management and coworkers to provide optimal services and steady workflow at all times
- Deliver excellent customer service by implementing consistent and efficient processes and following all guidelines
- Collect payments and cash guest out in a timely manner
- Ensure all assigned duties on the prep list are complete
- Prepare all food items with sanitary and regulation precautions
- Maintain adequate supplies for kitchen and bar staff
- Record temperatures and label all prepared desserts and salads
- Assist fellow coworkers and provide additional coverage when needed in multiple areas of the restaurant
- To Go Specialist
- Unload, receive, and distribute supplies and product from truck and loading
- Receive and prepare to go orders via the phone and computer system
- Assist in training new staff, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices
- Escort the guest to their cars with their bags inviting them to come again
- Provide security and monitor safety precautions by locking all accessible locations when closing and securing all electrical appliances to avoid hazards
- Operated POS terminals to input customer orders and manage transactions
- Hostess
- Coordinate seating plans for call ahead seating
- Open doors and greet the guest with a personable and friendly introduction
- Take guest name and provide their estimated time of seating
- Engage in conversations while walking guest back to their seats
- Pull out the chairs for guest and wish them a pleasant dining experience
- Deliver dependable, professional and safe services to every customer and guest
Education
High School Diploma -
Denbigh High School
Newport News, VA06.2003
Medical Assisting
Tidewater Community College
Norfolk, VASkills
- Detail-oriented
- Inventory and quality control,
- Interpersonal communication
- Microsoft Office proficient
- Adaptability and time management
- Customer service and patient relations
Achievements and Accomplishments
- Victory Life Outreach Center: Nursery/ Childcare Volunteer
- Agape Foundation: Nursing Home Visitation and Volunteer
- Supervisor at Busch Gardens Williamsburg
- Employee of the month and Server trainer at Olive Garden Williamsburg, VA
- Lead Cashier at Lowes Newport News, VA
- Seasonal UPs Mail Separator
Timeline
Food Service Ambassador
Moses Cone Hospital
02.2024 - Current
Material Handler
Lowes Distribution Center
08.2022 - 03.2023
Dasher
DoorDash
03.2022 - Current
Quality Control Line Worker/Card Catcher
Executive Personnel Group/ Millennium Primp Group
2021 - 2022
Pediatric Dietetic Technician
Duke University Hospital
2018 - 2021
Hostess/ Tray Passer
Duke Hospital/Aramark
2017 - 2018
Night Auditor/Front Desk Agent
Magnuson Hotels
2016 - 2017
Caterer
Au Bon Pan
2014 - 2016
Server/Cook/Alley Coordinator
Olive Garden
2004 - 2014
High School Diploma -
Denbigh High School
Medical Assisting
Tidewater Community College