ADAWA HANNA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Arbitration Specialist
HaloMD
12.2025 - Current
- Managed end-to-end Independent Dispute Resolution cases under the No Surprises Act, including eligibility review, batching, and submission
- Handled high-volume caseloads of IDR disputes while maintaining strict compliance with federal deadlines
- Utilized arbitration platforms to track case status and manage high-volume dispute pipelines, ensuring timely resolution of disputes
- Drafted and submitted arbitration briefs with supporting documentation
- Reviewed and interpreted Payment Determination Letters to identify trends and appeal opportunities, enhancing case strategies
- Conducted post-determination analysis to identify recurring loss patterns across payers and IDREs, informing future arbitration approaches
Claims Adjuster
Island Peer Review (IPRO)
07.2023 - 12.2025
- Conducted initial eligibility reviews to assess coverage, validity, and settlement options, recommending actions to internal team and management.
- Ensure claims are processed in accordance with policies, industry standards, and regulations.
- Negotiated fair settlements and resolved disputes through effective communication with claimants, providers, and third parties.
- Monitor appeal/dispute status and communication received on client portals.
- Presented case/project status in huddles and scrums, utilizing agile approach for implementation and data presentation.
- Prepare billing invoices at conclusion of cases, submit to the Finance department, and liaise with accounting to track and trend payments.
Claims Specialist
Progressive
New York
08.2021 - 01.2023
- Contacted policyholders, claimants, and witnesses to secure statements to determine liability in auto accidents.
- Discussed coverages and exclusions with policyholders under their policy.
- Negotiated claim settlements with claimants and/or their legal teams for auto, property damage and personal injury in accordance with company standards.
- Worked with attorneys, appraisers, internal departments and other specialists when defending the company against contestation.
- Discussed and explained final liability decision with involved parties.
- Coordinated the services of outside vendors including mechanics, architects, contractors, and others to ensure damage is repaired.
- Monitored and managed the submission and disbursement of payments.
- Maintained detailed and accurate records of claim activity, decisions, and communications
Account Manager
E.A. Berg Associates
New York
10.2020 - 08.2021
- Analyzed, formatted, and presented category trend/sales data to customers.
- Managed sales, distribution, and merchandising of brand portfolio within an assigned location.
- Organized and led meetings to develop strategies on how to achieve the given week's goal and reported current stats and goals met.
- Created and presented PowerPoint presentations to current and prospective retail customers.
- Prioritized important deadline projects, while efficiently managing time and completing weekly
- Updated and maintained reporting for inventory/sales made daily and weekly per company standards and regulations.
Account Manager
Red Bull
New York
07.2019 - 10.2020
- Provided timely and accurate reporting on all competitive merchandising trends and programming
- Executed trade merchandising standards in retail accounts.
- Sorted and processed necessary paperwork and payment records daily
- Serviced all designated accounts within required period set by supervisors
- Visited assigned retail stores and completed required documents
- Presented all marketing promotions using PowerPoints, and portfolios to accounts, store-level buyers, grocery managers to secure retail space and secondary locations and optimize brand exposure
- Established and maintained strong relationships and contacts in assigned accounts.
- Conducted annual experience review meetings with clients, with assistance from actuarial for reporting
- Developed and executed regional company-specific sales and marketing plans
Education
B.S. - Criminal Justice
John Jay College of Criminal Justice
05-2021
Skills
- Compliance monitoring
- Post-determination analysis
- Dispute resolution management
- Proficient in Microsoft, Excel
- Case management
- CRM software proficiency
- Arbitration management
- Claim negotiations
- Eligibility assessment
- Trend analysis
Affiliations Honors
- The American Finance Association- AFA, Current
- National Conference of Race and Ethnicity in Higher Education - NCORE
- John F. Tobon - Criminal Justice Scholarship, 2020
Skills
Microsoft Office Suite: Excel, Word, Outlook, PowerPoint, Adobe software, Progressive Claims Pro system, ASM/RAM system, Progressive FinSys, Xactimate, Data Analysis, Budget Management, Time Management
Accomplishments
Dean’s List
Timeline
Arbitration Specialist
HaloMD
12.2025 - Current
Claims Adjuster
Island Peer Review (IPRO)
07.2023 - 12.2025
Claims Specialist
Progressive
08.2021 - 01.2023
Account Manager
E.A. Berg Associates
10.2020 - 08.2021
Account Manager
Red Bull
07.2019 - 10.2020
B.S. - Criminal Justice
John Jay College of Criminal Justice