Adayah Fites
Houston,TX
Summary
Diligent customer service professional accustomed to working independently and collaboratively in direct response to customer care and support requirements.
Overview
10
10
years of professional experience
Work History
Server/Assistant Bartender
Fat Crab
Houston, TX
12.2022 - 07.2024
- Collaborated with team members to achieve daily goals within specified time frame.
- Recorded accurate inventory counts of beverages, condiments and other supplies.
- Assisted in training new server assistants on job responsibilities and procedures.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Greeted frequent visitors by name and explained new promotions.
- Participated in weekly meetings with management team to discuss operational goals.
- Resolved customer complaints swiftly and professionally when needed.
Customer Service Representative
Iqor
Houston, Texas
02.2021 - 12.2022
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- Offered products and services to meet customers' needs and goals
- Documented detailed notes in CRM system to track customer interactions
- Completed paperwork for orders and new service actions
- Handled escalated callers to reach positive outcomes
- Navigated multiple systems to identify source of issue
- Communicated with clients over phone, email and chat platforms
- Met and exceeded daily service quality and performance goals
Safety Ambassador
Amazon
Houston, Texas
06.2019 - 02.2021
- Observed workers and walked facilities to identify workplace hazards and advised on potential corrective actions
- Investigated accidents, injuries or illnesses at work sites to determine causes and prevent recurrences
Sales Associate
Cricket Wireless
Dallas, Texas
09.2015 - 08.2017
- Sold wireless phones, services and accessories in fast-paced environment handling as many as 30 customers per day
- Used excellent troubleshooting abilities to help customers resolve account, service and product issues
- Coordinated technical resolutions to restore customers' service and correct device operations problems
- Stayed current on plans and promotions to offer each customer best-in-class support
- Kept displays organized and clean for maximum customer appeal and consistent sales
- Helped customers with refunds and product returns
- Answered customer phone calls to address concerns and questions
- Inventoried merchandise to keep accurate product counts
Intern
Kiddie World Learning Center
Dallas, Texas
05.2015 - 08.2015
- Collaborated with supervising teacher to plan instructional goals and objectives, course concepts and instructional methods
- Discussed methods of assessment to determine most appropriate evaluation for student performance
- Created and executed techniques to manage class during instruction
- Gave clear and consistent directions to keep class focused and on track
- Guided students in building research skills and identifying reputable information sources
- Built strong and trusting rapport with each student to encourage positive learning outcomes
- Implemented visual aids and technology-based learning tools to support student learning
Server
On The Border
Dallas, Texas
06.2014 - 05.2015
- Followed all safe food handling and sanitation guidelines to ensure cleanliness
- Managed proper set-up of dining room and amenities
- Presented correct and precise information about dining menu
- Resolved customer issues with tactful communication and creative solutions
- Greeted guests, recorded orders and coordinated well-timed delivery to reduce delays
- Generated guest checks, processed payments and followed proper cash-handling procedures
- Used POS system to input orders and process payments
- Recommended menu items to match customer budget and preferences
- Processed customer orders quickly to prevent extended wait times
- Addressed customer inquiries and concerns using extensive product knowledge
Education
Bachelor of Arts - Child & Family Development
Texas Southern University
Houston, Texas05.2017
High School Diploma -
Desoto High School
DeSoto, TexasSkills
- INVENTORY LOCATIONS
- REPORT GENERATION
- FILE MANAGEMENT
- PREPARE PACKAGES
- UPDATE DATABASES
- CUSTOMER RELATIONS
- TRAINING LEAD
- SIMULATIONS
- INBOUND CALLS
- CURRICULUM PLANNING
- SERVICE
- TROUBLESHOOTING
- ACCOUNT UPDATING
- CUSTOMER SERVICE
- Willing to Learn
- Positive and Friendly Attitude
Volunteer Experience
Kiddie World Learning Center, Dallas, Texas, 05/2015, 08/2015, Intern
References
References available upon request.
Timeline
Server/Assistant Bartender
Fat Crab
12.2022 - 07.2024
Customer Service Representative
Iqor
02.2021 - 12.2022
Safety Ambassador
Amazon
06.2019 - 02.2021
Sales Associate
Cricket Wireless
09.2015 - 08.2017
Intern
Kiddie World Learning Center
05.2015 - 08.2015
Server
On The Border
06.2014 - 05.2015
Bachelor of Arts - Child & Family Development
Texas Southern University
High School Diploma -
Desoto High School
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