Summary
Overview
Work History
Education
Skills
Timeline
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Adaynerys Vazquez Herrera

Miami,FL

Summary

Skilled Mental Health Technician with a proven track record at Citrus Health Network, adept in behavior observation and patient safety management; supervised by Belkis Pacheco (786) 334-3522.

Excelled in high-pressure environments, enhancing customer loyalty through exceptional service at Body Cafe I and Headquarters Toyota. Demonstrated expertise in customer relationship management and teamwork, consistently achieving sales targets; supervised by Dina Pozo (786) 479-5954.

Overview

7
7
years of professional experience

Work History

Mental Health Technician

Citrus Health Network
08.2024 - 12.2024

◦ Actively listening to patient concerns and observing their behavior

◦ Recording patient mood, demeanor, and any significant changes in behavior

◦ Reporting any concerning behaviors or potential safety risks to medical staff immediately

• Maintaining detailed patient records, documenting observations and interventions

• Collaborating with therapists, doctors, and nurses to develop and implement treatment plans

Customer Service Cashier

Body Cafe I
01.2019 - 07.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.

Sales Associate

Headquarters Toyota
10.2017 - 01.2019
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

Applied Behavior Analysis

Skillometry, Inc
Doral, FL
12-2024

High School Diploma -

Gerardo Abreu Fontan
La Habana, Cuba
04.2015

Skills

  • Behavior observation
  • Patient safety management
  • Care plan development
  • Customer service
  • Teamwork and collaboration
  • Listening skills
  • Customer needs assessment
  • Reliability and punctuality
  • Cash register operation
  • Customer relationship management (CRM)

Timeline

Mental Health Technician

Citrus Health Network
08.2024 - 12.2024

Customer Service Cashier

Body Cafe I
01.2019 - 07.2024

Sales Associate

Headquarters Toyota
10.2017 - 01.2019

Applied Behavior Analysis

Skillometry, Inc

High School Diploma -

Gerardo Abreu Fontan
Adaynerys Vazquez Herrera