Adazae Chibuogwu
Methuen,MA
Summary
Compassionate individual with a track record of high productivity and task efficiency. Proficient in conflict resolution, data collection/analysis, and organization. Exceptional communication, empathy, and patience skills ensure effective treatment strategies and positive client outcomes. Collaborative approach with healthcare professionals in supporting individuals with behavioral challenges.
Overview
7
7
years of professional experience
Work History
Behavior Technician
Autism Learning Partners, Downey CA
Burlington, MA
12.2022 - Current
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Identified and addressed individual problems using clinical team recommendations and solutions.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Reviewed data and progress reports with management and specialists to strategize program improvements.
Server
Texas Roadhouse
Methuen, MA
07.2019 - 04.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Utilized customer feedback to optimize service standards.
- Provided outstanding service to a high volume of customers daily, effectively handling guest inquiries and professionally resolving complaints.
- Addressed customer complaints to kitchen staff, and promptly resolved any issues detected.
- Answered incoming calls and efficiently processed food orders
Kitchen Associate
Demoulas Supermarkets, INC.
10.2017 - 08.2020
- Delivered exceptional customer service by efficiently managing high call volume and accurately processing food orders
- Answered questions about menu items, ingredients, and pricing.
- Addressed all complaints and concerns promptly to ensure excellent customer service.
Education
Bachelor's Degree in Criminal Justice - Social Sciences
University of Massachusetts Lowell
trueAssociates Degree in Criminal Justice - Social Sciences
Middlesex Community College
Lowell, MASkills
- Interpersonal Communication
- Written and Oral Communication
- Reading, writing, and speaking comprehension
- Customer Service
- Organization
- Detail Oriented
- Ability to Work Remotely
- Time Management
- Multitasking
- Creative and Critical Thinking
- Conflict and Complaint Resolution
- Analytical Reasoning
- Data Collection and Entry
- Customer Communications
- Report Preparation
- Customer Relationship Management
- Microsoft Office (word, excel, powerpoint)
Leadership Experience
University of Massachusetts Lowell, Tutor, 09/2020, 05/2022, Tutored students on criminal justice/statistics/legal studies (avg. 5 hrs./weekly), Gave in-person instruction to Criminal Justice students to help them acquire greater knowledge of course material
Autism Learning Partners, Assisted peers in implementing conflict resolution strategies and interpretation of client specific programming
References
References available upon request.
Timeline
Behavior Technician
Autism Learning Partners, Downey CA
12.2022 - Current
Server
Texas Roadhouse
07.2019 - 04.2022
Kitchen Associate
Demoulas Supermarkets, INC.
10.2017 - 08.2020
Bachelor's Degree in Criminal Justice - Social Sciences
University of Massachusetts Lowell
Associates Degree in Criminal Justice - Social Sciences
Middlesex Community College