JESSICA MCADAMS
Panama City,FL
Summary
Dynamic Assistant Manager with a proven track record at PINEAPPLE WILLIES, enhancing customer service and boosting sales through innovative promotions and events. Skilled in operations management and employee performance evaluations, I excel in creating positive changes and fostering customer satisfaction. My approach has significantly improved financial controls and service delivery, showcasing a blend of strategic oversight and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Assistant Manager
PINEAPPLE WILLIES
03.2013 - Current
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
Customer Service Representative
GENERAL DYNAMIC
03.2013 - 04.2018
Education
High School Diploma -
BOZEMAN
Panama CitySkills
- Sales monitoring
- Employee Performance Evaluations
- Budget assistance
- Operations Management
- Employee Scheduling
- Task Delegation
- Product and service knowledge
- Orientation and training
- Customer service and satisfaction
Timeline
Assistant Manager
PINEAPPLE WILLIES
03.2013 - Current
Customer Service Representative
GENERAL DYNAMIC
03.2013 - 04.2018
High School Diploma -
BOZEMAN
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