ADDA MURILLO
WHITTIER,California
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Police Service Representative
LAPD WILSHIRE/HOLLENBECK
Whittier, CA
11.2005 - 12.2025
- Updated databases with relevant information related to recent incidents or events that occurred in assigned jurisdiction area.
- Maintained accurate records of all incoming calls, noting key details such as caller's name, location, and nature of the emergency.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Conducted follow-up phone calls after an incident has been resolved to check on welfare of those involved.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Senior Administrative Clerk
LAPD RAMPART/WILSHIRE
Los Angeles, CA
02.1999 - 11.2005
- Monitored and directed work of lower-level clerks.
- Trained staff members to perform work activities and use computer applications.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered incoming calls in a professional manner, responding to inquiries from customers and other organizations.
- Resolved customer complaints in a timely fashion while maintaining professionalism.
- Greeted visitors warmly upon arrival at the office.
- Communicated with customers and employees to answer questions or explain information.
- Handled confidential information with discretion and professionalism.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Police Service Representative
LAPD Communications Division
Los Angeles, CA
06.1995 - 02.1999
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Updated databases with relevant information related to recent incidents or events that occurred in assigned jurisdiction area.
- Maintained accurate records of all incoming calls, noting key details such as caller's name, location, and nature of the emergency.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Senior Administrative Clerk
LAPD -
Los Angeles, CA
01.1993 - 06.1995
Administrative Clerk
LAPD
Los Angeles, CA
06.1989 - 01.1993
- Organized and maintained filing systems, ensuring accuracy and confidentiality.
- Entered data into various software programs with high accuracy.
- Leveraged office tools and equipment to copy and distribute forms, reports and correspondence.
- Answered phone to take messages or redirect calls to colleagues.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Provided assistance to other departments when needed.
Education
Some College (No Degree) - Communications
San Diego State University
San Diego, CASkills
- Communication skills
- Multi-tasking
- Excellent communication
- Interpersonal skills
- Detail orientation
- Professionalism
- Attention to detail
- Effective communication
- Organizing and prioritizing work
- Adaptability and flexibility
- Teamwork skills
- Multitasking Abilities
Affiliations
- Associated Federal, State, County and Municipal Employees, Local 3090 Vice President
- City of Los Angeles Mayor's Crisis Response Team Volunteer
Accomplishments
- Civilian of the Year - 2022 Hollenbeck Division (LAPD)
Certification
- POST Supervisory and Leadership - certificate
- POST Dispatcher School - certificate
Timeline
Police Service Representative
LAPD WILSHIRE/HOLLENBECK
11.2005 - 12.2025
Senior Administrative Clerk
LAPD RAMPART/WILSHIRE
02.1999 - 11.2005
Police Service Representative
LAPD Communications Division
06.1995 - 02.1999
Senior Administrative Clerk
LAPD -
01.1993 - 06.1995
Administrative Clerk
LAPD
06.1989 - 01.1993
Some College (No Degree) - Communications
San Diego State University
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