Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Addaly Diaz

Deltona

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Account Manager's Assistant

KKP Logistics
08.2023 - 12.2024
  • Anticipated clients' needs by staying in touch on regular basis.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Analyzed and reported on customer activity, business trends and areas of concern.
  • Organized joint sales calls with current customers and outside vendors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Online Seller

OBB Starters And Alternators.com
01.2021 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Negotiated terms with suppliers to secure discounts and promotional opportunities.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Researched and developed new products to meet customer demands.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.

Office Administrator

EMD Supply
01.2021 - 07.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Organized, sorted, and checked input data against original documents.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Entered data into various computer systems accurately using Microsoft Office and Quickbooks
  • Updated and maintained customer information, documents and records.
  • Managed and organized documents for data entry tasks.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Marina Staff Member

Ocean Blue Marina
01.2021 - 07.2023
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to all customer inquiries thoroughly and professionally.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Coordinated and scheduled meetings and appointments.
  • Cultivated strong relationships with customers to build loyalty and repeat business.

Sales Associate

Converse
05.2017 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

High School Diploma -

Keys Gate Charter High School
Homestead, FL
2016

Skills

  • Microsoft Word
  • Account Management
  • Stocking and Replenishing
  • Customer Relations
  • Order Fulfillment
  • Freight Operations
  • Customer Service
  • Refund Processing
  • Stock Management
  • Money Handling Abilities
  • Research
  • Data Entry
  • Quickbooks

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Account Manager's Assistant

KKP Logistics
08.2023 - 12.2024

Online Seller

OBB Starters And Alternators.com
01.2021 - 07.2023

Office Administrator

EMD Supply
01.2021 - 07.2023

Marina Staff Member

Ocean Blue Marina
01.2021 - 07.2023

Sales Associate

Converse
05.2017 - 03.2022

High School Diploma -

Keys Gate Charter High School

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