Addams House

Key Skills & Achievements:

• Managed operations for a 621-unit condo, ensuring tenant satisfaction and smooth facility functioning.
• Built strong resident relations and resolved issues promptly.
• Supervised contractors and coordinated maintenance projects.
• Handled emergency repairs, office management, and inventory control.
• Led sales of on-site amenities, increasing revenue.
• Ensured compliance with policies and managed tenant/landlord relations.
• Streamlined office processes, improving efficiency and reducing costs.
• Managed move-ins/outs, laundry operations, and customer service.
• Created training materials and provided administrative support.
• Drove operational improvements using data-driven decisions.

Core Competencies:

• Operations Management
• Customer Service
• Project & Contractor Management
• Process Improvement
• Team Collaboration

• Handled key administrative functions such as managing client relationships, booking travel, coordinating office operations, and ensuring timely payments of invoices.
• Analyzed customer feedback data to identify areas for improvement in service delivery.
• Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
• Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.

• Responsible for payroll, bank deposits, and balancing financial records