Addel Mothanna
Buffalo
Summary
Proven intern at Buffalo State College, adept at troubleshooting hardware/software issues and enhancing user productivity. Demonstrated teamwork and problem-solving skills by efficiently implementing software updates. Achieved 100% task completion ahead of schedule, showcasing strong time management. Skilled in network administration and technical support, committed to optimizing system performance and user satisfaction.
Overview
1
1
Certification
Work History
Intern
Buffalo State College
08.2025 - 12.2025
- Assisted in troubleshooting hardware and software issues to enhance user productivity.
- Supported network administration tasks, ensuring reliable connectivity for all users.
- Collaborated with team members to implement software updates and patches efficiently.
- Monitored system performance, identifying areas for improvement and optimization.
- Provided first-level technical support through ticketing system, prioritizing user satisfaction.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Provided basic end-user troubleshooting and desktop support.
Education
Bachelor of Science - Computer Information Systems
SUNY Buffalo State
Buffalo, NY05-2026
Skills
- Web development
- Excel
- troubleshooting
- IT Project Management
Certification
- Certified IT support, Buffalo State University - 4 month
- comptia A+
Timeline
Intern
Buffalo State College
08.2025 - 12.2025
Bachelor of Science - Computer Information Systems
SUNY Buffalo State