Addeline “Addie” Naylor
Birmingham,AL
Summary
Driven by a passion for excellence, I have excelled as a Kennel Technician at Alford Avenue Veterinary Clinic, enhancing animal well-being and client trust through innovative care and strict sanitation protocols. My background in sales, marked by surpassing quotas at David’s Bridal, showcases my exceptional customer service and problem-solving skills. During my employment at CVS I proved to be reliable, adaptive, and responsible with a high and self-motivated standard to do my absolute best while adhering to every job task I was given or that I noticed needing attention.
Overview
3
3
years of professional experience
Work History
Lead Kennel Technician
Alford Avenue Veterinary Clinic
08.2024 - Current
- Ensuring and maintaining high-quality service at all times.
- Established open lines of communication with clients regarding their animals'' progress, fostering transparency and trust.
- Implemented enrichment activities for animals to improve their mental stimulation and overall well-being while in our care.
- Reduced illness outbreaks among animals by maintaining strict sanitation standards in all kennel areas.
- Streamlined feeding schedules to ensure consistency in providing balanced nutrition to each animal.
- Maintained detailed records on each animal's care and comfort while boarding.
- Administering medication , including but not limited to breathing treatments and oral medication.
- Servicing general hygiene needs such as bathes, nail trims, anal glands, etc.
- Maintaining standards of sanitation throughout the entire clinic.
Sales Associate and Personal Stylist
David’s Bridal
05.2024 - 07.2024
- Top Salesperson in record beating time and exceeded weekly quotas regularly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled all financial transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment thus promoting repeat customers and referrals.
Sales Associate
CVS Pharmacy
03.2022 - 10.2022
- Handled all financial transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelors - Fashion Marketing And Merchandising
LIM University
OnlineHighschool Diploma -
Spain Park Highschool
05.2024
Skills
- Veterinary Knowledge
- Disease Prevention
- Behavior Observation
- Care Monitoring
- Safety Monitoring
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Human and Animal Safety
- Sanitation protocols
- First Aid Proficiency
- Medical assessment
- Active Listening
- Relationship Building
- Microsoft Office
- Housekeeping Duties
- Task Prioritization
- Self Motivation
- Appointment Scheduling
- Professionalism
- Continuous Improvement
- Inventory Management
- Equipment Disinfection
- Information Collection and Recording
Timeline
Lead Kennel Technician
Alford Avenue Veterinary Clinic
08.2024 - Current
Sales Associate and Personal Stylist
David’s Bridal
05.2024 - 07.2024
Sales Associate
CVS Pharmacy
03.2022 - 10.2022
Bachelors - Fashion Marketing And Merchandising
LIM University
Highschool Diploma -
Spain Park Highschool
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