Addelyna Phongsavath
Orlando,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Brings skills in order management, payment processing and upselling. Stays current on menu items and consistently offer target recommendations to meet individual customer needs. Maintains focus and positive attitude in stressful situations and high-volume environments. Passionate and hardworking job seeker with strong organization skills eager to secure position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Server
Fogo de Chao
Providence, RI
01.2024 - 06.2024
- Served food and beverages promptly, with focused attention to tend to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Delivered consistently high-quality service to 50 nightly guests with zero order mistakes.
- Coordinated the kitchen-service flow of orders and constantly monitored client satisfaction.
Server/Assistant Bartender
Green Basil Thai Restaurant
Providence, RI
05.2021 - 12.2023
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Delivered exceptional customer service through friendly interactions with guests.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Executed cleaning tables immediately after party leaves.
Cage Cashier
Little Six Casino
Shakopee, MN
05.2020 - 03.2021
- Processed various cash transactions and answered gaming customer questions.
- Counted drawers with speed and accuracy at both shift starts and ends.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Secured casino funds are not in use after balancing the drawer.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Moved currency, coins, and chips following exact security protocols.
Server/ Bar Back
Burgers and Bottles
Saint Paul, MN
09.2019 - 06.2020
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Prepare alcoholic and non-alcoholic beverages for customers.
- Evaluate customer needs and make recommendations.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
East View High School
Minneapolis, MN06-2020
Skills
- Safe Food Handling
- Guest relations management
- Food inspection/ quality control
- Beverage Preparation
- Menu memorization
- Food sales and promotion
- Wine service
- Stocking and replenishing
- Organization
- Time management
- Team work
- Problem solving skills
- Communication
Timeline
Server
Fogo de Chao
01.2024 - 06.2024
Server/Assistant Bartender
Green Basil Thai Restaurant
05.2021 - 12.2023
Cage Cashier
Little Six Casino
05.2020 - 03.2021
Server/ Bar Back
Burgers and Bottles
09.2019 - 06.2020
High School Diploma -
East View High School