Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

ADDI HARTSOCK

Radcliff,KY

Summary

Proactive Childcare Educator with extensive experience in fostering teamwork and collaboration among staff for cohesive childcare programs. Skilled in ensuring children's health and safety, implementing hands-on learning activities, and maintaining open communication with parents. Demonstrates strong work ethic and a caring, inclusive approach to support each child's growth and wellbeing.

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Diligent with solid background in call center customer service. Efficiently handled customer inquiries and resolved issues, contributing to high customer satisfaction levels. Demonstrated strong communication and problem-solving skills.

Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.

Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Polite and professional in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Motivated Customer service associate with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience

Work History

Childcare Educator

Academy of Learning
01.2023 - 10.2024
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.

Call Center Customer Service Representative

Amazon
03.2021 - 11.2022
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Customer Service Cashier

Culver's Restaurant
01.2020 - 03.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Education

High School Diploma -

HARDIN COUNTY HIGH SCHOOL
Elizabethtown, KY
12-2021

Skills

  • Patience and Empathy
  • Age-Appropriate Activities
  • Early Childhood Education
  • Hygiene practices
  • Positive Reinforcement
  • CPR training
  • Verbal and written communication
  • Documentation abilities
  • Special Needs Support
  • Strong Work Ethic
  • Friendly and likeable
  • Active listener
  • Caring and Understanding
  • Positive Role Model
  • Efficient under pressure
  • Parent Communication
  • Customer Service
  • Approachable

Interests

I love working with people and helping in any way that I can Great Customer service is so rewarding and important to me, because if I can help even just one individual it makes all of the difference in the world to me I am very patient, kind, and personable, and to me those are key factors in providing great customer care

Timeline

Childcare Educator

Academy of Learning
01.2023 - 10.2024

Call Center Customer Service Representative

Amazon
03.2021 - 11.2022

Customer Service Cashier

Culver's Restaurant
01.2020 - 03.2021

High School Diploma -

HARDIN COUNTY HIGH SCHOOL
ADDI HARTSOCK