Summary
Overview
Work History
Education
Skills
CAREER SUMMARY
Languages
Timeline
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Addie A Syed

Addie A Syed

Des Plaines,IL

Summary

Respected healthcare leader with expertise in multi-state compliance and operational excellence, fiscal responsibility and accountability, measured clinical outcome and reimbursement, and strategic growth toward annual agency goals. Comprehensive understanding of Medicare, Medicaid, third-party insurance, managed care, and Accountable Care Organizations (ACOs). Skilled in developing strategic partnerships, securing preferred providers and first-choice status across home health, palliative care, hospice, and home care services. Successfully improved Home Health star ratings (achieve 4.5) to drive referral growth by ensuring compliance with the Code of Federal Regulations (CFR), Conditions of Participation (CoPs), and state and local regulations. Expertise includes policy and procedure implementation, alignment with multi-regional intermediaries, and adherence to local medical review policies to maintain operational and regulatory excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership. Knowledgeable [Desired Position] with proven track record of leading organizations to growth and success through strategic planning and innovative problem-solving. Successfully managed diverse teams, driving operational efficiency, and fostering collaborative environments. Demonstrated excellence in financial oversight and stakeholder engagement. Experienced with strategic planning, organizational leadership, and stakeholder management. Utilizes collaborative approach to drive team performance and achieve company objectives. Track record of effectively managing resources and navigating complex challenges to deliver sustained growth. Executive leader with deep experience driving organizational success and fostering collaboration. Skilled in strategic planning, financial oversight, and stakeholder engagement. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach. Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Top-notch [Job Title] with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strategic leader with proven track record in regional management, committed to driving results and fostering team collaboration. Known for ability to adapt to changing needs and deliver consistent outcomes. Proficient in strategic planning, operational oversight, and team leadership. Professional leader with demonstrated expertise in regional operations and strategic planning. Proven ability to drive organizational growth through effective team collaboration and adaptive management. Known for strong communication, problem-solving, and decision-making skills. Ready to leverage experience to deliver impactful results and foster culture of excellence.

Overview

30
30
years of professional experience

Work History

Executive Director

Mercy Hands Home Care, Inc.
11.2010 - Current
  • Oversee multi-service healthcare business, including Medicaid/Medicare Home Health, Hospice, and Private Duty care, with a census of over1,800 Medicare Home Health patients
  • Manage multimillion-dollar budgets with full P&L accountability
  • Achieve59% gross margin,25% EBITDA, and kept operational expenses at21.3%
  • Exceed PPS volumes at107% of budget; maintained a LUPA rate
  • Maintain compliance with Medicare, state, and federal regulations, achieving0% RAC audits and a4.5-star Home Health rating
  • Develop Private Duty, Inc., adding significant value to the company’s net worth
  • Implement robust billing systems, achieving
  • Direct160 clinical and management personnel with >70% retention rates
  • Conduct regular CMS compliance audits, maintaining >10% QAPI chart reviews
  • Achieve CHAP/JC re-accreditation and maintained alignment with regulatory requirements
  • Open new market areas and review growth strategies biannually
  • Increase clinical and functional HHRG rates by25%
  • Develop strong third-party payer and vendor relationships, improving business outcomes
  • Coach departmental heads and implement professional development programs
  • Ensure continuous staff education and evaluation through a core competency program
  • Skills Achieved At this Job: Value-Based Reporting, KPI Reports, Cost Reporting Audits, and HQ Reports
  • Preferred provider status, ACO participation, Managed Care Contracts, Medicare Advantage Plans, and Ready agency in advance for compliance and regulatory changes

Regional Executive Director

Charter Healthcare Group
09.2022 - 12.2023
  • Direct operations for5 home health and hospice locations with annual revenues of $7M
  • Oversaw regulatory compliance, operational efficiency, and patient care standards across multiple sites

Executive Director

Bristol Hospice
10.2021 - 04.2022
  • Manage daily operations, ensuring exceptional patient care and organizational performance
  • Led initiatives to optimize clinical services and improve community outreach

Executive Director

Charter Healthcare Group
01.2014 - 01.2020
  • Provided interim leadership to stabilize operations and ensure compliance with state and federal codes and regulations
  • Achieve Condition-free Medicare Recertification Survey
  • Enhanced operational workflows and fostered team collaboration
  • Successfully achieved condition-free accreditation status to maintain a Medicare-certified agency to provide hospice care to LA County, CA, and surrounding counties
  • Establish, educate, train, and direct the hospice care team to provide hospice services to500 plus CCRC residents and the local communities
  • Census growth of300% to home health and reached400 hospice active census status within six months with preferred provider status with local hospitals and Sub-acute care facilities
  • Oversite as an Executive Director position with Home Health, Palliative care, and Hospice care teams under one umbrella along with five medical directors including a Hospice Certified Physician, two oncologists, an Oncologist Surgeon, and dual certified Internal medicine, and Geriatrics specialized physicians
  • Achieve preferred provider status with3 local hospitals, local subacute care facilities, and seniors group homes to grow census to provide all skilled services
  • Accomplish the hospice survey process within one day

CEO & Home Health Administrator

United Home Health, LLC.
09.2007 - 11.2011
  • Develop comprehensive Policy and Procedure Manuals, Nursing Procedure Manuals, and Infection Control Programs ensuring full compliance with federal and state regulations
  • Successfully complete Medicare home health enrollment, securing approvals from Palmetto, GBA, and Medicare Home Health Intermediary for Region V
  • Conduct Mack compliance surveys and audits, implementing corrective action plans that resulted in zero RAC
  • Audits and maintains CHAP/JC re-accreditation
  • Establish and launched a new home health agency in Illinois, achieving and maintaining licensed status with yearly renewals in good standing
  • Direct EMR integration and migration projects, including staff training, resulting in seamless adoption and compliance with Medicare and state requirements
  • Manage fiscal budgets with accountability for startup costs up to $750K, implementing cost-effective payroll strategies

Home Health Administrator

UHH, Inc.
11.2004 - 09.2007
  • Establish a new home health agency in Michigan, completing enrollment processes with the State of Michigan, Medicare Fiscal Intermediary, and Accreditation Agency
  • Ensure compliance with Medicare and Medicaid regulations, maintaining good standing through regular audits and adherence to federal, state, and county guidelines
  • Supervise a team of10 full-time and2 part-time staff, overseeing training, evaluations, and performance management to ensure high-quality patient care
  • Implement Local Medical Review Policies for Clinical Documentation, enhancing accuracy and compliance with Medicare Intermediary requirements
  • Develop and execute a Core Competency Program across all disciplines, ensuring staff proficiency and adherence to care standards
  • Facilitate strategic planning sessions to meet organizational goals, leading to improved service delivery and patient outcomes

Rehab Agency Administrator

Therapy Providers of America, Inc.
08.2002 - 11.2004
  • Establish and maintain strategic relationships with healthcare providers and community organizations, increasing patient referrals and agency visibility
  • Develop and implement new policies and procedures, driving operational efficiency and regulatory compliance
  • Conduct formal written evaluations and lead professional advisory boards, fostering a culture of accountability and continuous improvement
  • Monitor and analyze compliance requirements, adapting processes to mitigate risks and enhance operational effectiveness
  • Skills Achieved At this Job: Rehabilitation Specialist, Physician Relations, Workman Comp and Auto Accidents Claims, Patient complaint resolver, Rehabilitation Agency Consultant, EMR, and Marketing

Physical Therapist / Nursing Home Rehab Manager / Rehab Assistant Administrator

Sportsmedic / Medical Rehabilitation Services, Inc.
04.1995 - 08.2002
  • Establish, educate, train, and direct the hospice care team to provide hospice services to500 plus CCRC residents and the local communities
  • Census growth of300% to home health and reached400 hospice active census status within six months with preferred provider status with local hospitals and Sub-acute care facilities
  • Oversite as an Executive Director position with Home Health, Palliative care, and Hospice care teams under one umbrella along with five medical directors including a Hospice Certified Physician, two oncologists, an Oncologist Surgeon, and dual certified Internal medicine, and Geriatrics specialized physicians
  • Achieve preferred provider status with3 local hospitals, local subacute care facilities, and seniors group homes to grow census to provide all skilled services
  • Accomplish the hospice survey process within one day

Education

No Degree - Palliative and Hospice Certification Course and Training

Hospice Advantage
Bay City, MI
10-2014

No Degree - Eli Board of Executive Program

Michigan State University
Lansing, Michigan
03-2001

Bachelor of Science - School of Physical Therapy

Liaquat University of Medical And Health Sciences
Karachi, Pakistan.
07-1994

Skills

  • ADR Reviewer and Peer Review Audits
  • Cost-Based Programs
  • KPI Reports
  • Health Care Quality Improvement
  • Medicare Compliance
  • Medicare Chapters1,7, and9
  • CHAP/JC Compliance
  • Public Speaking
  • Health Care CFR’s
  • ICD-10 Reimbursements
  • Medicare/Medicaid COPs
  • QA and QI Programs
  • Claims Denials Appeals
  • HHRG Issues
  • HealthCare Policy & Procedures
  • Clinical Documents Reviewer
  • P&L Financial Accountability
  • Community engagement
  • Program management
  • Strategic planning
  • Project management
  • Operations management
  • Budgeting and financial management
  • Staff management
  • Organizational development
  • Human resources management
  • Corporate governance
  • Innovation management
  • Relationship building
  • Leadership development
  • Resident satisfaction
  • Compliance and regulations
  • Client services
  • Quality control
  • Public speaking
  • Innovation and creativity
  • Crisis management
  • Team bonding
  • Program leadership
  • Business management
  • Sales management
  • Case management
  • Program monitoring
  • Government relations
  • Negotiation
  • Operational planning
  • Social media
  • Vendor relations
  • Partnership development
  • Data interpretation
  • Business planning
  • Financial management
  • Stakeholder relations
  • Marketing
  • Business development
  • Training methods
  • Business administration
  • Report compilation
  • Consulting
  • Human resources
  • Contract management
  • Social work
  • Fundraising
  • Media relations
  • Fundraising expertise
  • Grant writing
  • Profit and loss statements
  • Outreach programs
  • Speechwriting
  • Performance feedback
  • Education
  • Team leadership, training, and development
  • Communications strategy
  • Talent management and staffing
  • Coaching and counseling
  • Board relations
  • International business
  • Focus group facilitation
  • Policy formulation
  • Senior living management
  • Budget reporting
  • Growth management
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer service management
  • Effective leader
  • Customer relations
  • Operational efficiency
  • Staff training/development
  • Team building
  • Task prioritization
  • Employee motivation
  • Self motivation
  • Interpersonal skills
  • Customer relationship management
  • Analytical thinking
  • Conflict resolution
  • Recruitment and hiring
  • Goal setting
  • Inventory tracking and management

CAREER SUMMARY

  • With30 years of experience in physical therapy and20 years in leadership roles within the healthcare industry, I possess a unique blend of clinical expertise and administrative acumen. My career has been defined by successfully launching and developing two healthcare agencies across different states, transforming them from empty offices into fully operational entities. This achievement has honed my expertise in navigating state and federal regulations, including Medicare, Medicaid, and third-party conditions of participation, as well as compliance with Joint Commission and CHAP standards.
  • I bring unparalleled knowledge of disease processes, pharmacological effects, and functional status assessments, making me a distinguished expert and a highly effective healthcare Leader. My comprehensive understanding of multi-state regulatory compliance processes positions me among the few who have mastered this domain in a remarkably short timeframe.
  • Over the past12 years as an Executive Director and8 years as an Administrator, I have demonstrated proficiency in business development, regulatory compliance, reimbursement processes, budget planning, P&L management, operations, census growth, and marketing strategy. Recognized as a "nontraditional problem solver" and a "crisis manager," I excel in generating profits, driving census growth, and providing innovative solutions to complex challenges in today’s healthcare field.

Languages

Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Professional Working

Timeline

Regional Executive Director

Charter Healthcare Group
09.2022 - 12.2023

Executive Director

Bristol Hospice
10.2021 - 04.2022

Executive Director

Charter Healthcare Group
01.2014 - 01.2020

Executive Director

Mercy Hands Home Care, Inc.
11.2010 - Current

CEO & Home Health Administrator

United Home Health, LLC.
09.2007 - 11.2011

Home Health Administrator

UHH, Inc.
11.2004 - 09.2007

Rehab Agency Administrator

Therapy Providers of America, Inc.
08.2002 - 11.2004

Physical Therapist / Nursing Home Rehab Manager / Rehab Assistant Administrator

Sportsmedic / Medical Rehabilitation Services, Inc.
04.1995 - 08.2002

No Degree - Palliative and Hospice Certification Course and Training

Hospice Advantage

No Degree - Eli Board of Executive Program

Michigan State University

Bachelor of Science - School of Physical Therapy

Liaquat University of Medical And Health Sciences
Addie A Syed