Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Addie Ceballos

Youngtown,AZ
Addie Ceballos

Summary

A poised, confident individual who contributes to a positive office culture and interacts effectively with diverse populations at all levels of an organization; offer expertise in both external and internal communications. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Reliable and honest skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors. Seasoned facilities team member with expertise in cleaning, stocking and maintaining facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking. Conscientious sanitation professional skilled at safely and efficiently collecting materials. Smoothly complete daily routes by using excellent multitasking and planning abilities. Competent team player with physical strength to lift heavy loads over extended time periods. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
years of professional experience

Work History

Great 8 Cleaning Services

Cleaner
04.2018 - Current

Job overview

  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Desert Vacations

Guest Service Associate
04.2012 - 05.2015

Job overview

  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores
  • Used to check daily record sheets, guest accounts and available vouchers.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences
  • Welcomed guests on arrival, displaying professional and friendly approach
  • Delivered messages, mail and packages left for guests to hotel rooms
  • Resolved guest complaints and discrepancies in prompt and courteous manner
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Took reservations over phone and through email, recording guest information in computer system and verifying details
  • Processed guest check-ins and check-outs following procedures for fast turnover
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards
  • Maintained high level knowledge of all hotel services offered to answer guest questions
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations

PUEBLO FAMILY PHYSICIANS SCOTTSDALE

MEDICAL ASSISTANT
04.2014 - 09.2014

Job overview

  • VERY FACED PACED ENVIRONMENT
  • CHECK IN PATIENTS, OBTAIN VITALS, GO OVER CHARTS, ADMINISTER INJECTIONS
  • EKG, HELPED WITH MINOR PROCEDURES
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Performed medical records management, including filing, organizing and scanning documents
  • Collected and documented patient medical information such as blood pressure and weight
  • Verified patient insurance coverage and collected required co-payments
  • Completed EKGs and other tests based on patient presentation in office
  • Prepared lab specimens for diagnostic evaluation
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Measured patient pulse oximetry
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Collected pertinent data and calculations to aid physician in interpreting results
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records

MD Home Assist

08.2012 - 03.2013

Job overview

  • At MD Home Assist
  • I assisted clients with personal care; my daily responsibilities varied from brushing hair tohelping with personal hygiene and offering companionship while providing top notch healthcare
  • I also provide-ed homemaking services such as making meals, laundry, shopping, and housekeeping.
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed

Cigna Urgent Care

Medical Assistant Extern
03.2012 - 04.2012

Job overview

  • Capable of working in a focused matter in a very fast paced environment
  • O Clinical- Patient history, first aid, obtain vital signs, administer medications and interterm and subcutaneous injections; perform venipuncture, urinalysis, EKGs, Snellen and Ishihara test-ing, ear irrigations, audiograms, blood glucose testing, hemo-hematocrit, dosage calculations, sterile-tray set-up, and assist with diagnostic testing and minor surgical procedures
  • O Health Care Provider CPR and AED certified.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment
  • Maintained clean and safe clinic environment to prevent injuries
  • Obtained client medical history, medication information, symptoms, and allergies
  • Collected histories, vitals, and current complaints via patient interviews
  • Scheduled appointments and tests to coordinate patient care

United States Postal Service Phoenix, City

Carrier
05.2007 - 05.2010

Job overview

  • While employed with the post office my primary responsibilities were to deliver and receive mail from business,schools, homes, etc
  • I worked six days a week with varied hours during extreme weather conditions.
  • Operated vehicles and equipment to transport packages and mail pieces
  • Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Planned and cased mail in sequence of delivery for designated route
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses
  • Directly interacted with customers to deliver mail, packages, and ordered goods
  • Communicated customer complaints, requests, and feedback to company management for swift resolution
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift

Discover Financial Services

05.2006 - 07.2006

Job overview

  • I was employed in the accounting department for delinquent accounts and processing of payments from cardmembers via telephone.
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Excellent communication skills, both verbal and written
  • Proved successful working within tight deadlines and a fast-paced environment

Get Cash Now Phoenix Arizona

Bookkeeper/Supervisor, • Bookkeeper
08.2005 - 04.2006

Job overview

  • My responsibilities included checking the employees shift work, identifying and correcting anyerrors and also balancing all of the daily transactions
  • Supervisor- My supervisor responsibilities include opening and closing the store quality control, processing payroll, training new employees and pre-approving loan applications.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred
  • Supported management by processing invoices and documents with consistent on-time delivery
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets
  • Managed and responded to correspondence and inquiries from customers and vendors

Education

Estrella Community College
Avondale, Arizona

Some College (No Degree)

Kaplan College
Phoenix, Arizona

No Degree from Medical Assisting
04.2012

Skills

  • Administrative- Scheduling, data entry, payroll, insurance, coding and accounting
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Supply Inventory Management
  • Interior and Exterior Cleaning
  • Vacuuming and Dusting
  • Green Cleaning Methods
  • Complex Problem-Solving
  • Hazardous Material Handling
  • Restroom Upkeep
  • Bloodborne Pathogen Knowledge
  • Floor Maintenance
  • Exceptional Time Management
  • Sanitation Practices
  • Crew Management
  • Customer Service
  • Site Inspection and Evaluation
  • Hospitality Management
  • Hospitality Environments
  • Guest Satisfaction
  • Checklists and Recordkeeping
  • Productivity and Time Management
  • Operating Heavy Machinery
  • Laundry Duties
  • Special Requests
  • Hazardous Waste and Disposal
  • Daily Workflows
  • Routine Inspections
  • Biohazard Disposal
  • Room Arrangements
  • Lawn care and Landscaping
  • Trash Collection and Removal
  • Communication and Interpersonal Skills
  • Conflict Alleviation
  • Furniture Arrangements
  • Painting

Timeline

Cleaner

Great 8 Cleaning Services
04.2018 - Current

MEDICAL ASSISTANT

PUEBLO FAMILY PHYSICIANS SCOTTSDALE
04.2014 - 09.2014

MD Home Assist
08.2012 - 03.2013

Guest Service Associate

Desert Vacations
04.2012 - 05.2015

Medical Assistant Extern

Cigna Urgent Care
03.2012 - 04.2012

Carrier

United States Postal Service Phoenix, City
05.2007 - 05.2010

Discover Financial Services
05.2006 - 07.2006

Bookkeeper/Supervisor, • Bookkeeper

Get Cash Now Phoenix Arizona
08.2005 - 04.2006

Estrella Community College

Some College (No Degree)

Kaplan College

No Degree from Medical Assisting
Addie Ceballos