Addie Clemmons
Atlanta,GA
Overview
9
9
years of professional experience
Work History
Application Support Analyst (Hybrid)
General Services Administration, GSA
01.2021 - Current
- Monitor, record, and respond to requests for production user Tier 1 help desk support and triage Tier 2/Tier 3 support tickets.
- Serves as day-to-day administrator across a large employee population globally.
- Enhanced accuracy of security clearance forms by 20% through meticulous analysis and corrective action recommendations.
- Create and maintain end user documentation on processes, policies, application configuration, user guides, job aides, and related materials.
- Developed customized reports and dashboards to meet requirements of business.
- Managed Salesforce licenses distribution and alert appropriate parties when licenses are low.
- Enter and ensure validity of data entered in established tables, fields, and system databases such as CRM, NBIS, & Excel Spreadsheets.
Branch Operations Manager
Truist Bank
09.2019 - 11.2021
- Collaborated directly with corporate departments to achieve location goals; including but not limited to Human Resources, IT, and Accounting.
- Supervised and sustained operational soundness within branch by establishing staffing schedules, performing vault audits, balancing reports, evaluating performance, and maintaining compliance.
- Achieving 35% increase in sales goals and service expectations through effective team coaching and collaboration.
- Collaborated with the Regional Manager to develop operating budget and manages P&L for the branch.
- Managed receivables and resolution of variances of branch staff/projects to ensure good relationships with clients, timely payments to Truist and targeted project financial performance.
Leave of Absence Coordinator
Fidelity
05.2015 - 08.2019
- Served as primary point of contact for leave requests communicating directly with employees, third-party vendors, department managers, and HR Business Partners.
- Partnered closely with all HR Operations, Payroll, HR Business Partners, and managers, where applicable, on all leave cases, intermittent and reduced-schedule leave and workers’ compensation claims, etc.
- Maintained strong relationships with vendor partners (Absence Management and Disability, Workers' Compensation) and internal stakeholders to ensure processes are functionally integrated.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UT12.2024
Skills
- Advanced Excel skills, using spreadsheets, VLOOKUP and Pivot tables
- Salesforce
- CRM
- Regulatory compliance
- Internal auditing
- Federal Supply Service Automated Supply System (FSS-19)
- Microsoft Office Suite: Excel ∙ Word
∙ PowerPoint ∙ Outlook ∙ Access - Data Analysis
- Financial Analysis
- Project Management Software ( Jira & Azure )
- Tracking Tools - Service Now
- Data Loader & Excel Connector
Timeline
Application Support Analyst (Hybrid)
General Services Administration, GSA
01.2021 - Current
Branch Operations Manager
Truist Bank
09.2019 - 11.2021
Leave of Absence Coordinator
Fidelity
05.2015 - 08.2019
Bachelor of Science - Cybersecurity
Western Governors University