Addie Clemmons
Atlanta,GA
Overview
10
10
years of professional experience
Work History
Personnel Security Specialist
General Services Administration, GSA
01.2021 - Current
- Receive initial onboarding processing for new applicants, federal workers, and contract workers and ensure completion of all required information for background investigation and identity verification.
- Serve as the customer support contact for new applicants during their onboarding process and ensures all questions and customer needs are addressed.
- Manages records in accordance with the regional office records list as it relates to branch functions and assists team members to do the same.
- Monitor, record, and respond to requests for production user Tier 1 help desk support and triage Tier 2/Tier 3 support tickets.
- Enhanced accuracy of security clearance forms by 20% through meticulous analysis and corrective action recommendations.
- Enter and ensure validity of data entered in established tables, fields, and system databases such as CRM, NBIS, & Excel Spreadsheets.
- Adheres to Bureau policies, ethics and standards.
- Provides security guidance, direct support, technical and administrative assistance in all matters relating to PERSEC such as security clearance applications, interim clearance, and periodic reinvestigation's.
Branch Operations Manager
Truist Bank
09.2019 - 11.2021
- Collaborated directly with corporate departments to achieve location goals; including but not limited to cross functional teams such as Human Resources, IT, and Accounting.
- Supervised and sustained operational soundness within branch by establishing staffing schedules, performing vault audits, balancing reports, evaluating performance, and maintaining compliance.
- Achieving 35% increase in sales goals and service expectations through effective team coaching and collaboration.
- Collaborated with the Regional Manager to develop operating budget and manages P&L for the branch.
- Managed receivables and resolution of variances of branch staff/projects to ensure good relationships with clients, timely payments to Truist and targeted project financial performance.
Leave of Absence Coordinator
Fidelity
05.2015 - 08.2019
- Served as primary point of contact for leave requests communicating directly with employees, third-party vendors, department managers, and HR Business Partners.
- Partnered closely with all HR Operations, Payroll, HR Business Partners, and managers, where applicable, on all leave cases, intermittent and reduced-schedule leave and workers’ compensation claims, etc.
- Maintained strong relationships with vendor partners (Absence Management and Disability, Workers' Compensation) and internal stakeholders to ensure processes are functionally integrated.
Education
Bachelor of Science - Cybersecurity
Western Governors University
12-2027
Skills
- Advanced Excel skills, using spreadsheets, VLOOKUP and Pivot tables
- Salesforce
- CRM
- Regulatory compliance
- Internal auditing
- Federal Supply Service Automated Supply System (FSS-19)
- Microsoft Office Suite: Excel ∙ Word
∙ PowerPoint ∙ Outlook ∙ Access - Data Analysis
- Financial Analysis
- Project Management Software ( Jira & Azure )
- Tracking Tools - Service Now
- Data Loader & Excel Connector
Timeline
Personnel Security Specialist
General Services Administration, GSA
01.2021 - Current
Branch Operations Manager
Truist Bank
09.2019 - 11.2021
Leave of Absence Coordinator
Fidelity
05.2015 - 08.2019
Bachelor of Science - Cybersecurity
Western Governors University