Addie Fullwiler
Dallas
Summary
Professional retail sales associate with strong experience in customer engagement and sales. Skilled in delivering exceptional service and fostering team collaboration to achieve business goals. Adept at handling diverse customer needs, managing inventory, and utilizing point-of-sale systems. Reliable, adaptable, and driven to contribute positively to team success.
Experienced with customer engagement and sales techniques necessary to thrive in retail environment. Utilizes effective communication and interpersonal skills to understand customer needs and provide appropriate solutions. Track record of fostering positive shopping experiences and maintaining customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Child Care Attendant
The Jewish Community Center
01.2022 - 12.2023
- Incorporated music into daily routines to make them more enjoyable.
- Performed light housekeeping duties related to the care of the children.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Observed each child's individual needs while maintaining an overall group setting.
- Maintained a clean and organized work area at all times.
- Administered first aid when necessary to injured or ill children under supervision of medical personnel.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Developed age-appropriate games to encourage socialization among children of different ages.
Lifeguard Assistant Manager
Blue Valley Recreation
04.2023 - 08.2023
- Oversaw daily activities at the aquatic facility such as swimming lessons or open swim hours.
- Participated in community outreach initiatives designed to increase public awareness about water safety education programs offered by the organization.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
- Planned and ordered new equipment and supplies prior to peak season.
- Assisted in resolving customer complaints while providing excellent customer service.
- Contacted medical authorities immediately in events of serious injury.
- Assisted in the development of emergency action plans for pool-related incidents.
- Monitored daily pool activities and lifeguard performance.
Retail Sales Associate
Target
01.2024 - 12.2024
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Customer Service Representative
Dicks Sporting Goods
01.2025 - Current
- Resolved customer inquiries through active listening and effective communication techniques.
- Maintained knowledge of product features to provide accurate recommendations to customers.
- Processed returns and exchanges efficiently, ensuring customer satisfaction throughout the transaction.
- Collaborated with team members to achieve daily sales goals and enhance overall store performance.
- Trained new staff on customer service protocols, improving team efficiency and service quality.
- Handled escalated customer complaints professionally, resulting in positive resolutions and retention.
Cashier Team Lead
Dicks Sporting Goods
01.2025 - Current
- Supervised cashier team, ensuring efficient transaction processing and exceptional customer service.
- Trained new employees on point-of-sale systems and company policies to enhance operational efficiency.
- Coordinated daily cash management tasks, including cash reconciliation and deposit preparation.
- Implemented strategies to reduce checkout wait times, improving overall customer satisfaction scores.
Education
High School Diploma -
Turning Winds Academic Institute
03-2024
Skills
- Department reset
- Suggestive selling
- POS system operations
- Dressing room support
- Positive and professional
- Cash handling
- Fashion sense
- Customer needs assessment
- Customer engagement
- Shelf stocking
- Inventory audits
- Discount application
- Barcode scanning
- Price tagging
- Teamwork
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
Certification
- CPR/AED
Languages
English
Native/ Bilingual
References
References available upon request.
Education and Training
other
Timeline
Customer Service Representative
Dicks Sporting Goods
01.2025 - Current
Cashier Team Lead
Dicks Sporting Goods
01.2025 - Current
Retail Sales Associate
Target
01.2024 - 12.2024
Lifeguard Assistant Manager
Blue Valley Recreation
04.2023 - 08.2023
Child Care Attendant
The Jewish Community Center
01.2022 - 12.2023
High School Diploma -
Turning Winds Academic Institute
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