Addie Nowell
West Palm Beach,FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
PetSmart
10.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Ad Rater
TELUS International
04.2020 - 10.2021
- Ad rater I, Online work position
- Evaluation of various advertising.
- Carried out day-day-day duties accurately and efficiently.
Food service
School Food Service, School District of Palm Beach County
08.2016 - 01.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Customer service, Cashier, Cleaning, Guest Service Associate
Palm Beach Zoo and Conservation Society
10.2016 - 12.2016
- Greeting guest
- Assisting with traffic overflow
- Customer service
- Event information
Education
College Degree - Veterinary Technology
Penn Foster College
Professional Career Development Diploma - Medical Secretary
Alison
Galway, Ireland11.2023
Professional Career Development - Dog Training And Behavior
Alison
Galway Ireland10.2022
High school diploma - General Studies
Penn Foster High School
Scranton, PA08.1995
Skills
- Cashiering
- Cleaning Experience
- Customer Service
- Customer Complaint Resolution
- Cash Register Operation
- Telephone Reception
- Till Counting
- Shelving Items
- Credits and Refunds
- Customer Transactions
- Basic Math Functions
- Customer Service and Assistance
- Stocking and Replenishing
- Coupon Redemption
- Guest Satisfaction
- Conflict Resolution Techniques
- Adaptable and Flexible
- Checking Out Customers
- Guest Experiences
- Service Minded
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Understanding Customer Needs
- Upselling Products and Services
- Correcting Discrepancies
- Information Inputting
- Computer Proficiency
- Patient and Empathetic
- Team-Oriented and Cooperative
- Cultural Awareness
- Solving Customer Concerns
Certification
- Customer Service Training - 2023
Timeline
Cashier/Customer Service
PetSmart
10.2021 - Current
Ad Rater
TELUS International
04.2020 - 10.2021
Customer service, Cashier, Cleaning, Guest Service Associate
Palm Beach Zoo and Conservation Society
10.2016 - 12.2016
Food service
School Food Service, School District of Palm Beach County
08.2016 - 01.2021
College Degree - Veterinary Technology
Penn Foster College
Professional Career Development Diploma - Medical Secretary
Alison
Professional Career Development - Dog Training And Behavior
Alison
High school diploma - General Studies
Penn Foster High School
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