Addie Robinson
Cincinnati,OH
Summary
Dynamic and results-driven professional with extensive experience at Five Guys Burger And Fries, excelling in employee training and customer service. Proven ability to enhance team performance through effective leadership and active listening. Skilled in food safety and POS systems, consistently achieving high customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
2nd Grade Teacher Assistant/aid
St Francis Seraph
Cincinnati, OH
01.2026 - Current
- Assisted in developing engaging lesson plans to enhance student learning experiences.
- Supported classroom management to create a positive and productive learning environment.
- Collaborated with lead teacher to implement instructional strategies tailored to individual student needs.
- Monitored student progress, providing feedback and support to ensure academic growth.
- Facilitated small group instruction, promoting collaborative learning among students.
- Developed strong communication skills by consistently providing clear instructions and constructive feedback to help students achieve their goals.
- Worked with small groups or selected individuals to assist with lessons to drive positive learning experience for students with diverse backgrounds.
- Collaborated closely with lead teacher to develop lesson plans, assess student progress, and implement effective teaching techniques for optimal results.
- Managed classroom behavior effectively, employing consistent expectations and consequences that promoted respect among peers and towards authority figures.
- Established a safe, inclusive classroom environment where all students felt comfortable expressing their thoughts and ideas.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Enforced rules and instructions to maintain discipline.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Crew Trainer
Five Guys Burger And Fries
Newport, Ky
06.2020 - 01.2026
- Trained new crew members on operational procedures and customer service standards.
- Implemented best practices for food safety and sanitation compliance.
- Monitored crew performance to ensure adherence to quality standards and efficiency.
- Assisted in scheduling shifts to maintain optimal staffing levels during peak hours.
- Conducted regular training sessions to enhance team skills and product knowledge.
- Provided feedback to management on team performance and areas of improvement.
- Fostered a positive work environment through effective communication and teamwork strategies.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Shift Manager
United Dairy Famers Inc.
Cincinnati, OH
03.2015 - 08.2017
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored inventory levels to ensure adequate stock for daily operations.
- Collaborated with team to optimize workflow efficiency during peak hours.
- Maintained cleanliness and organization of work areas to meet health standards.
- Gained proficiency in point-of-sale systems for efficient transaction processing.
- Responded promptly to customer inquiries, enhancing overall satisfaction levels.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Cashier
Walmart
Cincinnati, OH
07.2014 - 12.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
- Handled cash and card payments accurately, minimizing discrepancies in daily sales reports.
- Trained new cashiers on operational procedures and customer service standards.
Education
Ohio Department of Education And Work Force
Cincinnati, OHSkills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Safe food handling
- Team leadership and supervision
- Food safety understanding
- Cleaning and sanitation
- POS systems
- Kitchen sanitation
- Opening and closing procedures
- Product knowledge
- Work Planning and Prioritization
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Collaborative teamwork
- Relationship building
- Classroom management
- Cleaning and sanitizing
- Classroom support
- Complex Problem-solving
- Student engagement
- Behavior redirection
- Grading assignments
- Individual student assistance
- Student supervision
- Student health and safety
- Supervising student activities
- Teacher support and collaboration
- Small group and individual assistance
- Small group instruction
- Student safety
- Mathematics instruction
- Verbal and written communication
- One-on-one and small group instruction
- Grading homework and tests
- Strong work ethic and dependable
- Organizational and planning skills
- Collaboration and teamwork
Certification
Retail industry fundamentals specialist
Timeline
2nd Grade Teacher Assistant/aid
St Francis Seraph
01.2026 - Current
Crew Trainer
Five Guys Burger And Fries
06.2020 - 01.2026
Shift Manager
United Dairy Famers Inc.
03.2015 - 08.2017
Cashier
Walmart
07.2014 - 12.2015
Ohio Department of Education And Work Force