Addie Rondeau
Anduzzi's Sports Club
Green Bay
13
years of professional experience
Dedicated employee with extensive customer service experience, skilled in multitasking and problem-solving. Committed to enhancing guest experiences through personalized service and efficient order management.
Work History
Bartender
5 Years- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and repeat business.
- Trained new bartenders on drink preparation techniques and customer service standards, fostering a cohesive team environment.
- Managed bar inventory, ensuring timely restocking and minimizing waste through effective tracking systems.
- Collaborated with kitchen staff to synchronize food and beverage orders, improving overall service efficiency.
- Developed strong customer relationships through personalized service, resulting in positive reviews and referrals.
- Resolved customer complaints effectively, enhancing guest experiences and promoting loyalty to the establishment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Server
3 Months- Managed multiple tables, ensuring timely order fulfillment and guest satisfaction.
- Resolved customer complaints professionally, enhancing overall dining experience.
- Monitored inventory levels and assisted with stock management for efficient operations.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Patient Transporter
1 Year- Transported patients safely between departments, ensuring comfort and adherence to safety protocols.
- Assisted all department staff in patient transfers, demonstrating effective communication and teamwork skills.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
- Ensured timely arrival for appointments, managing patient transport schedules efficiently.
- Maintained accurate documentation of transport activities, improving efficiency in patient flow processes.
- Coordinated with medical teams to ensure timely transportation of patients for procedures and treatments.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
Mama Cow's Ice Cream Shop
7 Years- Prepared and served a variety of ice cream products, maintaining high quality standards.
- Managed inventory levels, restocking supplies to prevent shortages during peak hours.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
Cashier
9 Months- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Monitored inventory levels at the register, ensuring stock availability for customers.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise when shipments were delivered
Education
High School Diploma
- VFW, Moose Lodge - Scholarship Recipient
- Honor Roll 2016-2020
- Completed AP course in US History
- Extracurricular Activities: Volleyball, 2016-2020
- Extracurricular Activities: Softball, 2016-2020
- Extracurricular Activities: Basketball, 2016-2018
- Youth in Government Member, 2018
No Degree - Nursing
No Degree - Social Work
Skills
Workforce preparation
Customer engagement
Beverage preparation
Menu knowledge
Health and safety
Staff training
Vaccine administration
Workspace organization
Inventory management
POS operation
Order fulfillment
Customer service
Workload organization
Time management
Crop management
Team collaboration
Stock management
Records management
Community service
Community outreach
Timeline
Bartender
Anduzzi's Sports Club
08.2021 - CurrentRead More
Server
The Duck Pond Eatery and Beer Garden
05.2021 - 08.2021Read More
Patient Transporter
UP Health Systems Marquette
08.2020 - 08.2021Read More
Cashier
Chatham Co-Op
10.2019 - 07.2020Read More
Mama Cow's Ice Cream Shop
Jana Hytinen
08.2013 - 08.2020Read More
Northern Michigan University
No Degree from Nursing
Read More
Superior Central Highschool
High School Diploma
Read More
Northeast Wisconsin Technical College
No Degree from Social Work
Read More