Addie Schwartz
Columbus,OH
Summary
Reliable and hardworking team player that works autonomously or in teams to serve over 50 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environments.
Overview
9
9
years of professional experience
Work History
Bartender
Hamiltons Pub
Columbus, OH
09.2023 - Current
- Assisted in writing checks, organizing liquor orders, and creating specials and events.
- Providing guests with prompt service, communicating food specials, and daily drink specials.
- Maintaining the overall cleanliness of the restaurant.
- Conducted opening and closing procedures encompassing restocking supplies, counting registers, and distributing tips.
Bartender
Partner's Pub and Grill
Stevens Point, WI
02.2022 - 05.2023
- Maintained comprehensive stock of all products.
- Handled cash register and POS system for transactions.
- Trained all new employees on anticipating needs.
- Establish and maintain customer relations, and how to maintain company standards.
- Mixed and served both alcoholic and nonalcoholic drinks for patrons by following standard recipes and procedures.
Front of House Manager
The Bar
Wausau, WI
10.2019 - 01.2022
- Coaching, training and mentoring front of the house employees.
- Creating social media strategies to increase sales and brand awareness across multiple platforms.
- Documented and ordered monthly inventory of merchandise.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Conducted daily team meetings addressing promotions, issues, service standards, and collaboration.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings to the bank.
- Designed unique drink specials to increase the usage of lesser-used products.
- Event planning for parties of up to 50 guest, charity events for local organizations and community members, and promotional events to attract guest.
- Managed customer grievances, settled disputes and fostered conflict resolution.
Bartender
Clear Water Harbor
Waupaca, WI
05.2020 - 09.2020
- Responsible for opening and closing procedures, and maintaining stock and cleanliness throughout my shift.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Upsold customers from shelf to premium brands to help boost sales.
- Establishing and developing relationships with regular and new customers.
Server/Bartender
El Mezcal
Stevens Point, WI
05.2019 - 05.2020
- Taking food and beverage orders for parties up to 35 people, and balancing one to twelve groups at a time, while maintaining a professional attitude.
- Creating lasting relationships with repeat customers, and establishing lasting relationships with new clients
- Maintaining company standards while opening and closing the restaurant.
- Responsible for stocking, cleaning, and prepping garnishes.
- Operated POS terminals to input orders, split bills and calculate totals.
Supervisor
Amber Grill
Stevens Point, WI
01.2016 - 05.2019
- Supervised up to 30 staff members while helping out other department in the hotel that were in need of assistance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained relationships with shareholders, regular customers, and established relationships with new guests
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Responsible for improving attitude, confidence, and overall satisfaction of the employees.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Education
Bachelor's degree - Communications
University of Wisconsin Stevens Point
05.2017
Skills
- Interpersonal Communication
- Social Media Strategy
- Marketing
- Excel
- Hospitality and Guest Service
- Employee Training
- Microsoft Word
- Public Relations
- Restaurant Management
- Event Planning
- Inventory Control
- Critical Thinking
- Suggestive Selling
- Content Creation
Timeline
Bartender
Hamiltons Pub
09.2023 - Current
Bartender
Partner's Pub and Grill
02.2022 - 05.2023
Bartender
Clear Water Harbor
05.2020 - 09.2020
Front of House Manager
The Bar
10.2019 - 01.2022
Server/Bartender
El Mezcal
05.2019 - 05.2020
Supervisor
Amber Grill
01.2016 - 05.2019
Bachelor's degree - Communications
University of Wisconsin Stevens Point
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