Addie Scott
Fort Worth,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Customer Service Specialist
Child Care Associates
Fort Worth, TX
02.2022 - 09.2022
- Communicated with daycare providers, and customer service, answered calls
- Responded proactively and positively to rapid change.
- Maintained and managed customer files and databases.
Leasing Agent
Providence at Marine Creek
Fort Worth, TX
05.2020 - 04.2021
- Meeting with prospective tenants, tax credit, answer calls, knock system upkeep, show property, coordinate move in
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Program Assistant
IUPUI
Indianapolis, IN
03.2017 - 06.2019
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
State Eligibility Consultant
Department of Family Resources
Indianapolis, IN
04.2016 - 03.2017
- Face-to-face interviews, answered all calls, maintained client files, oversee office budget, data entry, order all supplies, phone interviews
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Communicated with people from various cultures and backgrounds on application process.
Leasing Agent
Waterfront Pointe
Indianapolis, IN
12.2015 - 04.2016
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Verified tenant incomes and other information before accepting lease applications.
Assistant Director
Children's Bureau
Indianapolis, IN
04.2008 - 07.2015
- Maintain client files, handled all client and provider complaints, face to face client interviews, responsible for 3 outer counties and 6 staff, data entry
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
Administrative Assistant/ Office Manager
Flanner House
Indianapolis, IN
08.2002 - 10.2008
- Liaison for parents, children and staff, coordinated activities/ field trips, oversaw office budget.
- Opening/closing the building, responsible for enrollment and parent tours, maintained children's files for State reviews.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Lead Kindergarten Teacher
KinderCare
Indianapolis, IN
01.2001 - 08.2002
- Built positive relationships with students and families for safe, trusted learning support.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
Education
GED -
Indypendence
IndianapolisSkills
- Appointment Scheduling
- Scheduling
- Data Entry
- Document Control
- Bookkeeping
- Clerical Support
Education Background
- Ivy Tech Community College - Early Childcare Credits
- State of Indiana - Certificate of Achievement in Manuel training
- Indypendce Job Corps - GED, 1997
- Children's Bureau - Employee of the Year 2012
- Powerhouse International - Bachelors Degree
- IUPUI - currently in process of Bachelors in Social Behavior
Summary Of Qualification
- MS Word
- MS Excel
- Problem Solving
- Self Starter
- Fast learner
- Maintain Client Files
- Customer Service
- Supervisory Skills
- Team Player
Timeline
Customer Service Specialist
Child Care Associates
02.2022 - 09.2022
Leasing Agent
Providence at Marine Creek
05.2020 - 04.2021
Program Assistant
IUPUI
03.2017 - 06.2019
State Eligibility Consultant
Department of Family Resources
04.2016 - 03.2017
Leasing Agent
Waterfront Pointe
12.2015 - 04.2016
Assistant Director
Children's Bureau
04.2008 - 07.2015
Administrative Assistant/ Office Manager
Flanner House
08.2002 - 10.2008
Lead Kindergarten Teacher
KinderCare
01.2001 - 08.2002
GED -
Indypendence