Addie Williams
Layton,UT
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure this entry-level position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Hostess
Aramark
05.2023 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Promoted business loyalty by fostering positive customer relationships.
- Opened and closed seating sections according to volume of guests.
Certified Nursing Assistant
Abbington Assisted Living
01.2023 - 05.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Hostess
Hook @ Reel
03.2022 - 10.2022
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Liaised with senior management to attract, develop and retain staff.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Bachelor of Science - Radiologic Technology
Weber State University
Ogden, UT05.2027
High School Diploma -
Layton High School
Layton, UT05.2023
Skills
- Hors D' Oeuvres Service
- Hospitality and Accommodation
- Waiting Tables
- Menu Presentation
- Guest Inquiries
- Shift Management
- Hospitality Service Expertise
- Billing and Payment Processing
- Cash and Transaction Handling
- Guest Relations
- Upselling
Timeline
Hostess
Aramark
05.2023 - 08.2023
Certified Nursing Assistant
Abbington Assisted Living
01.2023 - 05.2023
Hostess
Hook @ Reel
03.2022 - 10.2022
Bachelor of Science - Radiologic Technology
Weber State University
High School Diploma -
Layton High School