Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Addie Woodberry

Alliance,OH

Summary

Proven hospitality professional with a track record of enhancing customer loyalty, adept in staff management and responsible alcohol service. Excels in high-pressure environments, demonstrating exceptional multitasking and customer service skills. Renowned for reliability and a team-player attitude, consistently elevating customer's experiences.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Panera Bread
02.2025 - Current
    • Generated repeat business through exceptional customer service.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Conducted performance evaluations and provided constructive feedback to employees.
    • Defined clear targets and objectives and communicated to other team members.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
    • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
    • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Bartender

Nuthouse Saloon
03.2024 - 02.2025
  • Developed strong working relationships with customers and staff.
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Kept bar organized and clean during busy hours.
  • Handled cash drawer accurately throughout shift including closing out the register.
  • Completed POS transactions, returning currency, coin, and payment cards to patrons.
  • Checked customer identification to verify age requirements for alcohol purchases.
  • Utilized problem solving skills to resolve customer complaints in a courteous manner.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Adhered to all company policies and procedures regarding alcohol consumption and serving laws.

Server

Buffalo Wild Wings
06.2023 - 05.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Used good communication skills to reduce guest dissatisfaction.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Memorized menu to help diners make informed meal choices.
  • Assisted with training of new staff members.

Server

Buffalo Wild Wings
05.2022 - 08.2023
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Assisted with training of new staff members.
  • Used focus and memorization skills to keep track of tables and remember orders.
  • Resolved customer complaints and inquiries in a timely manner.
  • Prepared and served food and beverages to customers.
  • Monitored food and beverage levels to satisfy customer needs.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.

General Manager

Zoup!
02.2022 - 05.2022
  • Built and maintained relationships with vendors and suppliers.
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Used customer feedback for improving operations and building brand loyalty.
  • Monitored store performance and identified opportunities for improvement.
  • Managed profit goals against budget and prior year, keeping controllable costs within budget.
  • Used computerized inventory system to plan and manage adequate inventory levels.
  • Provided clear direction and set priorities for accomplishing desired actions and results.
  • Met safety and security standards by overseeing preventative maintenance and repairs.
  • Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
  • Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives.

Education

High School Diploma -

Lake Center Christian
Hartville, OH
05.2021

Skills

  • Customer service
  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Responsible alcohol service
  • Staff management
  • Sales monitoring
  • Recruiting and interviewing
  • Cost control
  • Employee scheduling
  • Policy enforcement
  • Workplace safety compliance
  • Staff development
  • Adaptability and flexibility
  • Conflict resolution
  • Time management
  • Problem-solving
  • Goal setting
  • Sales forecasting

Certification

  • Servsafe
  • ServSafe Alcohol


Timeline

Assistant Manager

Panera Bread
02.2025 - Current

Bartender

Nuthouse Saloon
03.2024 - 02.2025

Server

Buffalo Wild Wings
06.2023 - 05.2024

Server

Buffalo Wild Wings
05.2022 - 08.2023

General Manager

Zoup!
02.2022 - 05.2022

High School Diploma -

Lake Center Christian

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