Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Addie Woodbury

Addie Woodbury

Myrtle Beach,SC

Summary

Enthusiastic and reliable professional whom takes pride in providing excellent customer service and creating memorable experiences for customers. Background experience specializing in customer satisfaction, time management, and problem-solving. Excel in communication, adaptability, and teamwork, leveraging these skills to deliver superior guest service. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Creek Ratz
Myrtle Beach, South Carolina
05.2023 - Current
  • Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
  • Trained new employees on restaurant procedures and plating techniques.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated warm relationships with regular customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding ingredients, taste, and cooking methods.
  • Helped customers with dietary restrictions and allergies obtain safe food options by working closely with kitchen staff on alternatives.
  • Informed customers of daily specials and signature menu items to increase profits.

Server

Texas Roadhouse
Anderson, South Carolina
10.2022 - 04.2023
  • Learned and adhered to local alcohol laws to ensure compliance with regulations while serving spirits.
  • Followed health and safety protocols, crucial for maintaining a safe and sanitary environment.
  • Increased sale numbers significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

Creek Ratz
Myrtle Beach, SC
02.2022 - 09.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Created positive dining experience by setting the tone for incoming guests.
  • Answered customer questions, recommended items, and recorded order information.
  • Provided clear explanations of menu items and recommended suitable options for individuals with dietary restrictions or allergies.

Server

Cracker Barrell
Myrtle Beach, SC
12.2021 - 02.2022
  • Served food and beverages promptly, with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests, and foster repeat business.

Restaurant Hostess

Conch Cafe
Myrtle Beach, South Carolina
05.2020 - 09.2021
  • Managed seating chart and monitored activity in the restaurant to maintain a constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed accurate wait times.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Welcomed arriving guests and collected information to place them on the waitlist.
  • Prepared dining room for service by cleaning and organizing tables.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

High School Diploma -

Tri-County Technical College
Pendleton, SC

Skills

  • Hospitality Service Expertise
  • Guest Engagement
  • Dining Customer Service
  • Daily Specials Memorization
  • Safe Food Handling
  • Guest Relations Management
  • Strong Work Ethic
  • High-volume dining
  • Positive and Professional
  • Item Promotion
  • Sales Expertise
  • Food Running
  • Supply Restocking
  • Table Bussing

Certification

  • Completion of the Inflight Institute Cabin Crew Training Program January 29, 2024.

Timeline

Server

Creek Ratz
05.2023 - Current

Server

Texas Roadhouse
10.2022 - 04.2023

Server

Creek Ratz
02.2022 - 09.2022

Server

Cracker Barrell
12.2021 - 02.2022

Restaurant Hostess

Conch Cafe
05.2020 - 09.2021

High School Diploma -

Tri-County Technical College

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Addie Woodbury