Addilynn Birdsall-Merchant
Jenison,MI
Summary
Detail-oriented with over six years of experience creating clean, stylish, and long-lasting nail designs. Recognized for excellent customer service, reliability, and building loyal client relationships. Dedicated to staying current with trends and providing a welcoming, positive experience.
Overview
4
4
years of professional experience
Work History
Pizza Captain
Pizza Ranch Buffet
Hudsonville, MI
04.2022 - 08.2024
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on food safety protocols and customer service standards.
- Managed inventory levels, minimizing waste and ensuring product availability.
- Developed and implemented training materials for new hires to enhance onboarding experience.
- Collaborated with kitchen staff to maintain quality control of food preparation processes.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Hostess
Texas Roadhouse
Grandville, MI
08.2024 - 08.2025
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements during peak hours.
- Assisted guests with menu inquiries, enhancing dining experience through effective communication.
- Coordinated with kitchen and wait staff to streamline service flow and minimize wait times.
- Trained new host staff on operational procedures and customer service expectations.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Cashier
Grand Rapids Grand Prix
Grand Rapids, MI
07.2025 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on food safety protocols and customer service standards.
- Managed inventory levels, minimizing waste and ensuring product availability.
- Developed and implemented training materials for new hires to enhance onboarding experience.
- Collaborated with kitchen staff to maintain quality control of food preparation processes.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
High School Diploma -
Jenison High School
Jenison, MI05.2025
Cosmetology 1500 Hours - Cosmetology
Empire Beauty School
Standale, MI04.2026
Skills
-6 years of experience practicing nail application, nail techniques, and nail art
- 1 year of experience with hair color
Strong verbal and written communication skills
Clear and professional client communication
Excellent interpersonal and customer service skills
Ability to explain services and recommendations clearly
Active listener with a friendly, approachable demeanor
Accomplishments
Gained 2 awards of star student for showing up for myself and never giving up.
Timeline
Cashier
Grand Rapids Grand Prix
07.2025 - Current
Hostess
Texas Roadhouse
08.2024 - 08.2025
Pizza Captain
Pizza Ranch Buffet
04.2022 - 08.2024
High School Diploma -
Jenison High School
Cosmetology 1500 Hours - Cosmetology
Empire Beauty School