Open To Work
ADDIS GOSHU
Rancho Cordova,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
5
5
years of professional experience
Work History
Cashier
AMPM Arco
Still coming to California
04.2022 - Current
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of the checkout area at all times.
- Managed cash drawer, ensuring accurate cash handling and balancing.
- Stocked shelves with merchandise, ensuring product availability for customers.
- Collaborated with team members to improve workflow and customer experience.
- Handled customer complaints professionally, resolving issues promptly.
- Followed safety procedures and policies to maintain a secure work environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Customer Service Representative
Lowes Home Improvment
Sacramento, California
08.2021 - 04.2023
- Assisted customers with product selection and problem resolution.
- Processed transactions using point-of-sale systems efficiently.
- Educated customers on product features and promotions.
- Handled customer complaints and provided timely solutions.
- Collaborated with team members to maintain store organization.
- Trained new staff on customer service protocols and procedures.
- Managed inventory levels and restocked shelves as needed.
- Provided feedback to management on customer preferences and trends.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Lake Highland High School
Dallas Texas, TXSkills
- i’ve been working customer service cashier over 10 years
- Cash handling
- Point-of-sale systems
- Inventory management
- Customer relationship management
- Transaction processing
- Sales promotion
- Product knowledge
- Store organization
- Conflict resolution
- Team collaboration
- Active listening
- Time management
- Performance feedback
- Problem solving
- Effective communication
- Cash register systems
- Order packaging
- Proficient in [software]
- Cash handling expertise
- Complex Problem-solving
- Cash handling and management
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
Cashier
AMPM Arco
04.2022 - Current
Customer Service Representative
Lowes Home Improvment
08.2021 - 04.2023
Lake Highland High School