Addis Jones
McDonough,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Court Floater/ Special Assistant to Judge
Atlanta Municipal Court
03.2015 - 12.2021
- Provided outstanding customer service skills and dedication to providing exceptional customer care
- Effective active listening
- Communicated pertinent information to clients via phone, email, and mail.
- Provided lead direction to case manager
- In charge of assigned judge’s court calendar, including scheduling dates and times for hearings, motions, and trials
- Prepared court orders and other documents for judge’s review and signature
- Ensured case information, dispositions and final outcomes are recorded in case management system
Legal Program Assistant
City of Atlanta Solicitor
03.2013 - 03.2015
- Managed both digital and physical filing systems and retrieved documents as required.
- Increased customer service success rates by quickly resolving issues
- Pulled criminal records using CRIM NET, Portal Excel and Omnixx
- Pulled cases and revenue reports on daily basis using Court View and Incourt
- Updated spreadsheets explaining program’s daily progress using MS Excel
- Responded to participants inquiries regarding program
- Translated or interpreted for Spanish speaking participants and attorneys
- Prepared program training guide
- Created and updated records and files to maintain document compliance.
- Completed daily logs for management review.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
Support Services Manager, Victim Advocate Manager
Atlanta Victim Assistance, Inc
07.2003 - 10.2012
- Managed agency database
- Attended interagency meetings and networked to create community partnerships
- Prepared monthly and quarterly reports for agency and grant writers
- Assessed needs of different departments and found ways to addressed them.
- Developed safety plans to meet victims' assessment of need
- Accompanied clients to court to clarify processes and procedures
- Liaised with members of justice system on behalf of client
- Constructed referral list of agencies and community resources for victims' to provide aftercare services
- Spearheaded awareness through public speaking to community and business groups
- Managed over 50 calls per day
Education
Bachelor of Science - Criminal Justice
Georgia State University
Atlanta, GA12.2003
Skills
- Excellent Communication
- Self-Motivated
- Analytical and Critical Thinking
- Maintain upbeat and enthusiastic attitude, even under pressure
- Training and Development
- Strong Powerpoint and Excel skills
- Supervisory Skills
- Outstanding Customer Services
Languages
Spanish
Native or Bilingual
Timeline
Court Floater/ Special Assistant to Judge
Atlanta Municipal Court
03.2015 - 12.2021
Legal Program Assistant
City of Atlanta Solicitor
03.2013 - 03.2015
Support Services Manager, Victim Advocate Manager
Atlanta Victim Assistance, Inc
07.2003 - 10.2012
Bachelor of Science - Criminal Justice
Georgia State University
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